- State of Massachusetts (Everett, MA)
- …**Job:** **Education* **Organization:** **Department of Elementary and Secondary Education* **Title:** * Problem Resolution Team Technical Assistance ... to work as an Educational Specialist C on the Problem Resolution Team in the...responsible for implementing complaint management procedures through the Department's Problem Resolution System and providing technical… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …resolution + Ensure adherence to established support processes (eg case management, problem resolution , escalation) and best practices to ensure expedited ... you. Join a talented, energetic, and innovative group, leading a team chartered to provide technical support services to the UKG customer base. Lead talented… more
- Sutherland Global Services (Boston, MA)
- …that support the entire customer life cycle. We're Sutherland, and we currently seek technical support professionals to join the team supporting one of our ... issues are assigned, tracked, escalated, and resolved within SLA targets + Provide problem diagnosis and root cause analysis for technical issues + Publish… more
- Verint Systems, Inc. (Boston, MA)
- …+ Works with higher level technical support employees to assist with problem resolution and/or customer management. + Develops and authors knowledge base ... valued member of Verint's Fraud and Security Solutions (FSS) Technical Support team , you will provide ...notes that will assist with future problem resolution efficiencies. + Must assist team members… more
- ServiceNow, Inc. (Waltham, MA)
- …better for everyone. Role Summary: We are looking for a proven Sales Leader for a team of Technical Account Managers who act as a bridge between the customer and ... customer's needs and the company's goals. + Work closely with engineering or technical teams to address customer challenges. Problem -Solving and Support: +… more
- ServiceNow, Inc. (Waltham, MA)
- …needs and the company's goals. 13. Work closely with engineering or technical teams to address customer challenges. 14. ** Problem -Solving and Support:** ... the world work better for everyone. **Role Summary:** The Technical Account Manager acts as a bridge between the...ServiceNow's products/services. With a focus on Customer Retention & Resolution , you will play a critical role in maintaining… more
- American Heart Association (Boston, MA)
- …requirements of RICE objects, translate them to technical requirements, and lead the technical team for development of the same. + Manage technical ... the latest enhancements in Oracle Cloud infrastructure and modules. + Proactive technical troubleshooting and issue resolution + Develop and implement… more
- Amazon (North Reading, MA)
- Description Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? ... in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting...are rewarding, fulfilling and fun. Amazon Robotics is seeking Technical Program Manager, who will be part of the… more
- Evolv Technology (Waltham, MA)
- …is looking for a Technical Support Associate to join our steadily growing team . In this role you will interact and support customers, partners and field service ... and document issues. Diagnostic and Troubleshooting Skills + Real-Time Problem Solving: Accurately diagnose and resolve technical ...role? What is the structure and culture of the team ? You will be joining the Technical … more
- Trellix (Boston, MA)
- **_Job Title:_** Technical Account Manager **About Skyhigh Security:** Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security ... potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive… more
- Keurig Dr Pepper (Burlington, MA)
- …and integration of packaging productivity strategies and projects. The Packaging Technical Services team is responsible for specification and qualification ... dynamic role will offer exposure to senior leadership and the opportunity to develop our team 's technical depth and foster a high performing team within… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …Support team . Successful candidates possess in-depth domain knowledge and technical support experience in the Workforce Management (WFM) and Human Capital ... a job. You get to work with purpose. Our team of U Krewers are on a mission to... software support environment * Proven track record of problem solving complex technical issues * Knowledge… more
- Highmark Health (Boston, MA)
- …product owner to lead the technical delivery and stewardship of the current MDM team , evolving into a high functioning Person360 team . In this role, you will ... for producing business value though establishing partnerships across various business and technical teams: You will clearly translate the value of every engineering… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …those solutions and support our business, are talented, collaborative, and innovative problem -solvers. We strive to create a culture of belonging and an employee ... you waiting for? Learn more at www.ukg.com/careers (http:www.ukg.com/careers) #WeAreUKG About the Team : The Value Stream Acceleration Services team , part of the… more
- EFI Global (Wilmington, MA)
- …analysis and findings in assigned projects. + Deals directly with managers and technical staff in the management and resolution of complex environmental issues ... fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity.… more
- FranklinCovey (Boston, MA)
- …and technical concerns. + Collaborate with the technical support team to ensure timely resolution . Occasional travel for client and internal meetings, ... tools to achieve maximum success. This role combines customer service, technical support, and account management, ensuring client satisfaction and loyalty.… more
- Acxiom (Boston, MA)
- …decisions and recommendations based on analytics. + Identify and manage issues to resolution . + Assist Marketing team with monthly budget reconciliation and ... by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness.… more
- Autodesk (Boston, MA)
- …+ Experience with monthly and quarterly close activities, account reconciliations, problem resolution , audit schedule preparation and working with external ... Requisition ID #** 24WD82517 **Position Overview** The M&A Accounting Operations team supports company-wide strategic initiatives such as those revolving around our… more
- Cardinal Health (Boston, MA)
- …SRTs (Service Restoration Team ) calls during escalated issues / outages, and problem resolution (RCA). + Drive consistent improvement in the reliability and ... into the workload and priorities preferred + Ability to build and lead a technical team comprised of different skill sets preferred. **_What is expected of… more
- Beth Israel Lahey Health (Boston, MA)
- …of residents and fellows. Serves as liaisons between Lab Support Services and technical departments and provides timely communications and resolution of problems ... **FLSA Status:** Non-Exempt **When you join the growing BILH team , you're not just taking a job, you're making...a resource for assigned areas of expertise and provides technical support to staff. Assists in researching new tests,… more