- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... more at www.verint.com . **Overview of Job Function:** The Senior Customer Engagement Manager will support clients... experience + 3-5 years of client management experience + 3-5 years of Customer Success/Engagement… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... customer value, then operationalize and optimize the end-to-end customer experience . The role will collaborate with...at working with all levels within the organization, including senior leaders, to drive change + Proven ability to… more
- Bristol Myers Squibb (Cambridge, MA)
- …patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by...care resources. Other perks like tuition reimbursement and a recognition program. If you come across a role that… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... cloud-based products and solutions and serves as a subject matter expertise for customer implementation and cloud platform support. The Senior Software Engineer… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... experience . + Experience in software or technology sector, ideally in customer experience and/or contact center technology space. + Experience with… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... to team meetings. + Assist maintenance of analyst relations contact database. + Assist Sr . AR Manager with vendor rating / customer references sourcing program.… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... are required with the ability to penetrate and establish relationships with customer 's senior -level executives. + Must possess excellent negotiation and closing… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... develop strategies to maximize selling opportunities. + Uncover and qualify ideal customer profile prospects. + Account mapping and contact acquisition to ensure we… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... solutions to our customers, prospects, and partners at the senior executive level, as well as to industry analysts...+ Bachelor's degree in marketing, technology, business, or equivalent experience + Minimum of 15+ years of overall … more
- Bristol Myers Squibb (Boston, MA)
- …Collaboration** + Proactively collaborates with other field teams to ensure the best Customer Experience ( Cx ) for HCPs. + Gathers and shares ... To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience through deeper scientific dialogue on and consistent with label,… more
- Celestica (Boston, MA)
- …rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience ( CX ) organization and will be empowered and ... languages like Python/Go is a major plus + Must have direct customer interface experience + Must have experience is writing technical documentation (eg)… more
- CIBC (Boston, MA)
- …**Employment Type** Regular **Weekly Hours** 40 **Skills** Business Development, Client Service, Customer Experience ( CX ), Ensure Compliance, Group Problem ... visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** As a Senior Wealth Strategist, you are responsible for supporting and working… more
- Bright Horizons (Newton, MA)
- …+ **Develop and Implement CX Strategy:** Design and execute a customer experience strategy that aligns with the company's goals and objectives. ... key performance indicators (KPIs) related to customer experience . Provide regular reports and updates to senior... experience . Provide regular reports and updates to senior management on the effectiveness of CX … more
- Deloitte (Boston, MA)
- …technology who wants to work in a collaborative environment? As an experienced Customer Communications Technology Sr . Genesys Engineer you will have the ability ... to Houston, TX. Relocation assistance is available. Preferred + Genesys Cloud CX /Contact Center domain experience + Strong communication, influence, and… more
- Amazon (Boston, MA)
- …are pioneering Gen AI revolution rapidly iterating to deliver high quality Gen AI enabled customer experience . Come join us to the invent the future for our ... the Alexa Conversational Assistants Services (CAS) org is looking for a Senior Applied Science Manager with a background in Natural Language Processing, Machine/Deep… more
- Evolent (Boston, MA)
- …of contact center platforms, and a commitment to optimizing the customer experience through innovative technology solutions. Collaboration with cross-functional ... technologies, and best practices to recommend innovative solutions that enhance the customer service experience . + **On-Call Support:** Provide periodic on-call… more
- Amazon (Boston, MA)
- …and scientists can push the boundaries of large model training (esp. experience with breadth/depth of various chips and compute options). Your ground-breaking work ... owner of a roadmap, advise on tech tradeoffs) to Sr . Managers & Directors on a suite of predictive...like inference, model hosting, performance/operations metrics and dashboarding, and customer portals and features. - Ability to quickly learn… more
- M&T Bank (Boston, MA)
- **Overview:** As a Lead Experience Strategist within the Enterprise Transformation Enablement team, you will be part of a team of design, agile and change management ... experiences for our customers and employees and driving the adoption of customer -centric, agile and change management mindsets, behaviors, and practices among key… more
- Evolv Technology (Waltham, MA)
- …impactful and exciting? Do you have a passion for delivering top-notch customer service while working hands-on with cutting-edge security technology? As a Field ... and independent situations to ensure Evolv, you, and your customer are set up for success. + Be developing...interpersonal relationships with teammates, and other members of Evolv's CX organization. + Have a strong understanding of the… more
- Cadmus (Boston, MA)
- …both SQL and NoSQL databases ( PostgreSQL required) + Demonstrable understanding of UI/UX/ CX concepts + Superb communication skills with experience working with ... . **Responsibilities** You will serve as the technical liaison with our customer . You will build strong relationships with, and serve as the technical… more