- State of Massachusetts (Chelsea, MA)
- …business owners and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating, troubleshooting, escalating, and ... and timely documentation of customer issues and resolution. The Service Desk is the first point of...through phone, email, or work management system for all tier 1 calls. * Perform all … more
- GovCIO (Boston, MA)
- …end user and help desk training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff + Maintain project, data center, and ... Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the following… more
- Motion Recruitment Partners (Boston, MA)
- Service Desk Analyst Boston, MA **Onsite** Contract $35/hr - $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support ... troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to...or escalation of reported issues. + Diagnose and troubleshoot Tier 1 hardware, software, and network issues,… more
- Beth Israel Lahey Health (Charlestown, MA)
- …support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support position is ... find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity,… more
- Robert Half Technology (Boston, MA)
- Description Robert Half is seeking a qualified Tier 1 IT Support Analyst to join a Boston-based investment management firm, offering support across a range of ... rapid resolution to end-users IT related issues via email, telephone, self- service requests, and in-person interactions. + Ensure efficient and effective management… more
- CVS Health (Boston, MA)
- …level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to defined Service Desk ... Tier 2 areas to resolve incidents and complete service requests as necessary. Accountable for consistently delivering excellent... requests through to completion within defined and documented Service Desk SLA's. + Acquires and maintains… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tasking to members of the CES Network Team Network Support 10% + Provide 1st tier support resolving Service Desk tickets + Maintain security documentation ... while supporting the Laboratory's enterprise classified networks with exemplary customer service . This individual will be responsible for the research and design… more