- Cleo (Santa Fe, NM)
- ** Escalation Manager ** Remote - USA Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ ... we have experienced tremendous growth over recent years. The Support Delivery Escalation Manager is a highly motivated professional responsible for overseeing… more
- Prime Therapeutics (Santa Fe, NM)
- …passion and drives every decision we make. **Job Posting Title** Manager Rebate Pharmacy Operations **Job Description Summary** This position provides administrative ... between IT and Operations team, reports progress and roadblocks to leadership for escalation . + Identifies and assists in creation of new Cognos reports and… more
- SitusAMC (Santa Fe, NM)
- …will Manage a global team of full-stack JAVA developers and QA professionals. As the Manager of Software Development you will be part of a collaborative team that is ... for the full software development life cycle, from conception to deployment. The Manager of Software Development is a hands on technologist and people leader. You… more
- CBRE (Santa Fe, NM)
- Sr Procurement Manager , Procurement Point of Contact Job ID 188153 Posted 21-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest ... America **About the Role:** As a CBRE Procurement Sr. Manager , you'll be responsible for managing a large team...Service (PAAS) organization. + Be the Procurement point of escalation for specific client account(s). + For PaaS accounts,… more
- SHI (Santa Fe, NM)
- **Job Summary** SHI has an exciting opportunity available as a Sr. Project Manager . The Sr. Project Manager will lead and manage large and complex Services ... projects for SHI's Customers. The Sr. Project Manager is responsible for on-time and on-budget project execution...solving skills with the ability to serve as an escalation point and knowledgeable resource who ensures timely issue… more
- SHI (Santa Fe, NM)
- **Job Summary** SHI has an exciting opportunity available as a Project Manager . The Project Manager will lead and manage large and complex Services projects for ... execution across our diverse Services portfolio. This position will report to a Manager within the PMO. This position is remote with Home Office setup asdeterminedby… more
- Zurich NA (Santa Fe, NM)
- Business Development Manager 117767 Zurich North America is hiring a Business Development Manager to join our team! We are open to hiring talent remotelylocated ... Business Units to facilitate a unified face to market. + Serves as the escalation point for distributor on service and business + Manages sales pipeline. + Achieves… more
- Randstad US (Santa Fe, NM)
- The Regional Operations Manager will be responsible for overseeing all operations & teams for a specific Enablement vertical. In this role, you will support the ... AR discrepancies, and escalate when necessary. + Serve as the main escalation contact for all AR/Billing adjustments issues, ensuring timely resolution of challenges… more
- Bank of America (Santa Fe, NM)
- Financial Center Manager Santa Fe, New Mexico **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through ... challenges risk controls, governance and culture to ensure the timely identification, escalation , debate and remediation of risk across the organization * Coaches to… more
- Verint Systems, Inc. (Santa Fe, NM)
- …Learn more at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer ... + Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and… more
- H&R Block (Santa Fe, NM)
- …associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager ... clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General... to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the… more
- Wells Fargo (Santa Fe, NM)
- …products, as well as partners across the organization + Support the Branch manager in operational tasks and scheduling + Resolve issues related to daily operations ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- Ryder System (Santa Fe, NM)
- …requirements, such as performance, security, and scalability. Reports to Quality Manager . Interacts with Quality Lead, IT Project Managers, Scrum Masters, Product ... Excellence (TCOE) + Development and Training of Ryder's TCOE + Assist Quality Manager and Quality Lead with enhancements to current methodology + Subject matter… more
- Ensono (Santa Fe, NM)
- …Areas of Focus for this Role** + Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and ... the client environment. + Participate in Major Incidents, particularly as an escalation point for significantly "visible" and/or prolonged outages. + Participate in… more
- Pearson (Santa Fe, NM)
- …work on other ExamDeveloper development efforts. You will partner with the Product Manager to bring their vision to reality and work alongside the Architect, Project ... Manager , and Business Analyst. ExamDeveloper's primary tech stack is...Participate in release deployment activities and a rotating on-call escalation system during non-business hours. **Required Education and Experience:**… more
- Fujifilm (Santa Fe, NM)
- …the assistance of technical support, as directed by the Area Service Manager . **Duties and responsibilities** + Performs preventative maintenance as directed. + ... proper follow-up, leading to customer satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and...Performs other duties as assigned by the Area Service Manager . + Comply with and pass all requirements for… more
- TTEC (Santa Fe, NM)
- …to meet goals. You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the ... first line manager for your team. You'll report to the Service Delivery Manager . We're looking for a leader to Act as one, as you will encourage and motivate you… more
- Pearson (Santa Fe, NM)
- …work on other ExamDeveloper development efforts. You will partner with the Product Manager to bring their vision to reality and work alongside the Architect, Project ... Manager , and Business Analyst. ExamDeveloper's primary tech stack is...Participate in release deployment activities and a rotating on-call escalation system during non-business hours. **Required Education and Experience:**… more
- Fujifilm (Santa Fe, NM)
- …by FUJIFILM. + Effectively documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level engineer. + Engineers must ... engineers. + Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level. + Working outside of normal business… more
- Walgreens (Santa Fe, NM)
- …from training. + Attends training and completes e-learning modules requested by Manager or assigned by Corporate. + Maintains professional appearance and image in ... or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary + Knowledge of products and brands in order… more