- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures ... IT support services, manages a team of service desk analysts, and acts as the...the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance… more
- Robert Half Technology (Voorhees, NJ)
- …As a Help Desk Manager , you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and ... service delivery. Responsibilities * Oversee a team of service desk technicians, providing mentorship and direction...troubleshooting * Experience with Dell Technologies * Knowledge of IT Service Management (ITSM) * Ability to… more
- GovCIO (Trenton, NJ)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... tablets, Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).… more
- GovCIO (Trenton, NJ)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Burlington (Edgewater Park, NJ)
- …of accountability for communication and escalation during critical events. + Collaborate with Service Desk and IT Operations for seamless transitions between ... **Position Overview** The Manager IT Operations - Major Incidents...Science, or a related field + 15+ years in IT Operations or Service Management, with at… more
- TD Bank (Mount Laurel, NJ)
- …more specific details for this role. **Line of Business:** Technology Solutions **Job Description:** The Manager IT Operations manages or leads a team of IT ... in a production environment - Managing escalated incidents from Service Desk Level 1/2, LoB business partners,...+ Manages/Leads a group (eg, Less Than 25) of IT professionals + Manages projects and teams (including financials)… more
- Leidos (Lakehurst, NJ)
- …*Experience with Microsoft Windows OS, version 10. *Experience with HP Service Manager , Remedy, or similar Service /Help Desk ticket management software. ... of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support… more
- Pacific Northwest National Laboratory (Trenton, NJ)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... guidance to peers and stakeholders. + Participate in production support and service management activities (incident, problem, and change), as needed. HCM Functional… more
