- Merck & Co. (North Wales, PA)
- Job DescriptionReporting to the CFA Strategy and Operations Lead, the Customer Facing Application (CFA) Strategy and Operations Senior Specialist executes the ... strategic roadmap for US Commercial customer -facing applications, including the evolution of Veeva and Veeva...The CFA senior specialist will directly contribute to the transformation to a bi-directional engagement model through our Veeva… more
- SHI (Harrisburg, PA)
- …details are addressed, necessary corrections are made, and quality is maintained. + Customer Service : Can proactively seek out customer feedback, empathize ... customer workshops to align ITAM strategy with business transformation goals. + Develop and build, as directed, new...+ Collaborate with internal teams to evolve SHI's ITAM service offerings and delivery models. + Support sales teams… more
- Deloitte (Pittsburgh, PA)
- …promptly and professionally with users and support teams, ensuring a positive customer support experience . + Mentor less experienced analysts, promoting ... tax business with digital technology, consider working with the US Tax Transformation technology team. This is an exciting opportunity to support global execution… more
- Siemens (Harrisburg, PA)
- …developers to work together throughout the development process. Read our Customer Stories (https://www.mendix.com/ customer -stories/) to learn more about the ... value every voice, celebrate individuality, and appreciate the diversity of thought and experience . People who work here are driven, smart, and really good at what… more
- Amentum (Harrisburg, PA)
- …+ Military and/or federal civilian Information Technology experience + Experience working within leading IT service provider business development ... Amentum is seeking a **Business Development Lead for Digital Transformation ** . The Business Development Lead is a key member of the sales team, responsible for… more
- Prysmian (Williamsport, PA)
- …Mark at Prysmian! (https://www.youtube.com/watch?v=ZVx-NAGfjEs&feature=embtitle) The Digital Manufacturing Transformation Manager will lead the end-to-end deployment ... + Champion Lean and continuous improvement principles throughout digital transformation initiatives. **Minimum Qualifications:** + Bachelor's degree in business or… more
- Highmark Health (Pittsburgh, PA)
- …with team and the client. This job is expected to consistently provide excellent customer service to business units in a supporting team role. **ESSENTIAL ... Highmark Health **Job Description :** **JOB SUMMARY** This job supports Enterprise Transformation project teams in delivering day-to-day client service and… more
- Highmark Health (Pittsburgh, PA)
- …redesign to optimize electronic medical record tools and PCMH related patient service . (15%) + Identifies opportunities and supports replicable best practices, by ... all key personnel in achieving the goals of practice transformation . (10%) + Performs other duties as assigned or...technical school; or six months to one year related experience and/or training; or equivalent combination of education and… more
- Concentrix (Harrisburg, PA)
- …As a Cloud Solution Architect specializing in Business Applications, you'll lead the transformation of customer service operations by helping clients ... deliver on Customer Success Plan outcomes. Guide customers through service transformation journeys, from case management optimization to knowledge-driven… more
- Concentrix (Harrisburg, PA)
- …demos and solution overviews when required. **Qualifications** + 8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel ... Of America Language English Apply Now (https://cnx.wd1.myworkdayjobs.com/external\_global/job/USA-Work-at-Home/Dynamics-365- Customer - Service Omnichannel-Consultant\_R1684179/apply?1=1) **Summary** We're Concentrix. The intelligent … more
- Wolters Kluwer (Philadelphia, PA)
- …is reimagining how we serve our global customers. The **VP** ** Customer Service Operations** will architect and lead the transformation of our service ... first operations. **Qualifications:** + **Proven** **Global Leadership:** 10+ years of customer service operations experience including experience … more
- Fortive Corporation (Pittsburgh, PA)
- …8. Establish and monitor key performance indicators (KPIs) for the customer experience teams, ensuring high standards of service delivery. 9. ** Customer ... is highly engaged, builds quality solutions, and delivers outstanding customer service . Our leaders understand the critical...We are seeking an experienced and dynamic Sr. Director, Customer Experience to lead our customer… more
- Oracle (Harrisburg, PA)
- …customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the ... accounts with a focus on continuous improvements to customer utilization and experience , facilitating contract renewals,...to and including healthcare CXOs and CIOs. * Prior experience with Oracle Health products and service … more
- Liberty Utilities (Tyrone, PA)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... with organizational goals. + Brief cross-functional team members on Customer sentiments to improve service reliability, cost...related field (or equivalent experience ). + Prior experience associated with market research and customer … more
- Merck (Harrisburg, PA)
- **Job Description** **Reporting to the CFA Strategy and Operations Lead, the Customer Facing Application (CFA) Strategy and Operations Senior Specialist executes the ... strategic roadmap for US Commercial customer -facing applications, including the evolution of Veeva and Veeva...The CFA senior specialist will directly contribute to the transformation to a bi-directional engagement model through our Veeva… more
- Oracle (Harrisburg, PA)
- …set (Db, Fusion, OCI, on-prem) and ability to enable business process transformation discussions with the Customer and with internal teams. **Responsibilities** ... technical and non-technical staff at all levels of the Customer organization. + Understanding of CSS Service ...Service Portfolio (Cloud and On-prem). + Proven leadership experience with Oracle packaged applications, SaaS, OCI (IaaS, PaaS),… more
- Kyndryl (Harrisburg, PA)
- …AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for driving ... contact center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive… more
- TEKsystems (Reading, PA)
- …corporate environment + Tech-savvy with fresh perspectives on customer engagement General Customer Service + Experience in retail, hospitality, or ... key role in supporting vehicle sales and delivering exceptional customer service . This is a fully in-office...by the supervisor Top Skills & Qualifications: Call Center Experience (2+ years) + Proven ability to manage high… more
- TEKsystems (Wayne, PA)
- …* Problem-solving skills and a passion to create customer satisfaction. * Previous customer service experience * Bi-lingual a plus but not required. * ... with technical teams to deliver timely solutions. This role requires exceptional customer service skills, technical understanding, and the ability to manage… more
- Deloitte (Philadelphia, PA)
- …and articulate business during sprint demo/feature demos. The Team Our Sales & Service offering drives global customer transformation by designing and ... implementing innovative experiences across customer service , sales, and field service . We blend...Service operations. + Minimum of 3+ years of experience leading multiple project teams simultaneously on relevant engagements… more
