- TEKsystems (Phoenix, AZ)
- Job Title: Customer Service Agent - Mortgage Experience Preferred Pay: $20.50/hour Location: On-site (Training period) Schedule: + Training: Mandatory, 3 weeks ... adhere to department guidelines. + Collaborate with internal departments for swift resolution of homeowner concerns. Skills & Qualifications Top Skills: + Customer… more
- Oracle (Phoenix, AZ)
- … orchestration workflows enabling end-to-end automated diagnostics and incident resolution . Integrate agent -driven actions with existing automation systems ... to Agentic DevOps initiatives, including autonomous remediation frameworks and prototype agent workflows. Collaborate with ML teams to incorporate models for anomaly… more
- Cayuse Holdings (Phoenix, AZ)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$25.00 **_EMPLOYEE ... Non-Exempt **_TRAVEL_** No **_RELOCATION_** No **The Work** The Service Desk Agent provides customer service solutions within service level agreements using company… more
- Cayuse Holdings (Phoenix, AZ)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$16.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and… more
- Cayuse Holdings (Phoenix, AZ)
- **Overview** **Job Title:** Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Type:** Full-Time Hourly Non-Exempt **Pay ... Rate:** $20.00-$22.00/hr **The Work** The Service Desk Agent delivers customer service solutions adhering to established company and project quality and productivity… more
- Adecco US, Inc. (Buckeye, AZ)
- …through awareness and work to mitigate shrink by discovery, investigation, and resolution of theft. The LPA must exemplify good judgment and strong decision-making ... emergency situations. + Respond and assist the LP Sr. Agent /Supervisor with incidents to include communication and follow-up. +...and contractors. + Must be able to complete LP Agent new hire checklist/training packet within 90 days of… more
- Drury Hotels (Phoenix, AZ)
- …maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution . Assist with breakfast and 5:30 pm Kickback service, which may ... include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by… more
- Honeywell (Phoenix, AZ)
- …+ Able to identify the critical few issues on any effort and drive them to resolution to assure success. + Skilled change agent with proven ability to drive ... leadership, interpersonal, communication, time management, decision making, analytical, conflict resolution and customer management skills. + Demonstrated team building… more
- TEKsystems (Phoenix, AZ)
- …contact center by conducting research and coordinating with back office teams for a resolution within a specific time frame to meet our Service Level Agreements for ... research and coordinating with back office teams for a resolution within a specific time frame to meet our...Schedules will either be 7-4 or 9-6, based on agent preference. Pay will be $20.50 Skills Customer service,… more
- Cardinal Health (Phoenix, AZ)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** Responsible for answering inbound calls from customers to… more
- Public Consulting Group (Phoenix, AZ)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... unsuccessful decisions made, and actions taken, through to final resolution have been captured in the ticket. + Apply...and frequently asked questions resources to aid in problem resolution . + Identify and learn appropriate software used and… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …identification, correct call hold, professionalism, compliance requirements, request/issue resolution , and appropriate closing. + Analyzes survey results for ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- Capital One (Phoenix, AZ)
- …Reports.** + **Stewardship over process review and research activities.** + **Own resolution on questions and requests from management and key stakeholders.** + ... synthesizing into Slides/Powerpoint presentations** + **Support and own the resolution of process improvements and/or operating procedures.** + **Ensure remediation… more
- TEKsystems (Phoenix, AZ)
- …6PM. After Training Schedules will either be 7-4 or 9-6, based on agent preference. Pay will be $21.00 Skills Customer service, Mortgage, Loans, financial services, ... Servicing, loan servicing, inbound and outbound calls, google suite, resolution skills, foreclosure, bankruptcy, collections customer service, zendesk, skip tracing,… more
- GE HealthCare (Phoenix, AZ)
- …policies & procedures. + Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Learn and ensure ... equipment. + Mentor with and assist more experienced technicians on progressive repairs and resolution , and will work as a member of the local team to provide… more
- Oracle (Phoenix, AZ)
- …inquiries, both technical and non-technical, providing expert troubleshooting, problem resolution , and strategic advice. + Deliver deep technical expertise on ... Passion and knowledge to prevent issues and reduce issue resolution times through documentation, automation and AI model training....the cloud, + This should include Cloud Tooling and agent knowledge, + Understanding of the Cloud architecture and… more
- BMO Financial Group (Scottsdale, AZ)
- …required for this position as well as restrictions on performing in a real estate agent capacity. + Fosters a culture aligned to BMO purpose, values and strategy and ... sales and service initiatives. + Monitors the service request and problem resolution processes for adherence to national standards. + Provides technical training and… more
- Intuit (Phoenix, AZ)
- …potential bugs and partner with Product and Engineering teams to ensure timely resolution . + Identify recurring issues, trends, and process gaps to improve product ... quality and agent performance. + Provide mentorship, guidance, and real-time coaching...various audiences. + Proficiency with Excel, PowerPoint, GSuite, and agent tools such as Salesforce and CS Server. +… more
- Molina Healthcare (Phoenix, AZ)
- …Genesys Cloud** to deliver a **unified "single pane of glass" agent experience** , enabling efficient workflows, contextual insights, and personalized interactions. ... of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction. **Operations, Engineering & Service… more
- DoorDash (Tempe, AZ)
- …case resolution and decision documentation. + Recommend improvements to agent workflows and support tools based on calibration findings. + Contribute directly ... impact how we calibrate our ML model, refine training data, and optimize support agent workflows. You'll report to the Supervisor of the Model Calibration Team (MCT)… more