- TEKsystems (Halethorpe, MD)
- …/ call center experience 1 -2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from Home ... user calls in a single point of contact help desk environment, and providing assistance to other members of...is 80%. The most common calls are listed below: 1 . Microsoft Outlook 2. Active Directory Fileshares 3. VPN… more
- Huntington Ingalls Industries (Aberdeen Proving Ground, MD)
- …video: https://vimeo.com/732533072 Job Description HII - Mission Technologies is currently seeking a Tier 1 Support Desk Analyst (SDA) to provide financial ... professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies...Courts. This position is eligible for 100% remote work. Tier 1 Support Desk Analyst… more
- Koniag Government Services (Baltimore, MD)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- TEKsystems (Halethorpe, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. This work must ... call resolution rate goal is 80%. The most common calls are listed below: 1 . Microsoft Outlook 2. Active Directory Fileshares 3. VPN 4. Network Troubleshooting 5.… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …Proving Grounds, Maryland. DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/II service center support + Provide help desk support to C5ISR personnel. ... Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for...provide complete support to the end user from the Service Desk ticketing system + Performs technical… more
- Huntington Ingalls Industries (Aberdeen Proving Ground, MD)
- …to fill a Case Management/Electronic Case Files (CM/ECF) position for a Federal government customer. Tier 1 Support Desk Analyst (SDA) provides help desk ... (including but not limited to the following): + Provide Tier 1 support for CM/ECF + Utilize...issues + Flexibility and adaptability to handle different product service calls + Good verbal and written communication skills… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... **Certifications:** Security+ - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:**...IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of...is required. + Four (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution + Provide Wireless Device support to ... IAT Level I or IAT Level II certification + Relevant education/experience requirements: 1 + years with Masters, 2+years with Bachelors, 3+ years with Associates, 5+… more
- Anywhere Real Estate (Baltimore, MD)
- …up and have access to all CBR agent tools Provide initial overview of DESK with focus on account activation, enrollment, and various tool profile setup Assist with ... leaders regarding all onboardings. Support branch manager recruiting efforts for top tier agents as requested. **Qualifications:** 2 or more years customer … more