- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures ... IT support services, manages a team of service desk analysts, and acts as the...the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- The Service Desk Manager is responsible for overseeing IT service delivery to meet the needs of the CASTLE-NET program, managing processes, ... in IT , Business Administration, or related field + 8+ years of experience in service desk or IT support operations + Minimum 3-4 years of service … more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service … more
- GovCIO (Trenton, NJ)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... tablets, Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).… more
- Burlington (Edgewater Park, NJ)
- …of accountability for communication and escalation during critical events. + Collaborate with Service Desk and IT Operations for seamless transitions between ... **Position Overview** The Manager IT Operations - Major Incidents...Science, or a related field + 15+ years in IT Operations or Service Management, with at… more
- ASM Global (Philadelphia, PA)
- ESSENTIAL DUTIES AND RESPONSIBILITIES + Assist the Director of IT with planning and executing the IT department's mission to support the buildings business ... needs. + Assist the Director of IT in managing the IT staff to...all network and other technical issues. + Assists Help Desk personnel in providing support when required. + Works… more
- Globus Medical, Inc. (Audubon, PA)
- …integration with Microsoft Teams Rooms. + Collaborate with infrastructure, cybersecurity, and service desk teams to deliver scalable, secure, and user-friendly ... their lives as quickly as possible. Position Summary: The Manager of Desktop and Collaborative Applications leads a team...complimentary solutions. The position reports to the Director of IT Operations and plays a key role in driving… more
- AAA Mid Atlantic (Wilmington, DE)
- AAA Club Alliance is currently seeking a Human Resource Information System Technology Manager to join our team! This is a hybrid position located in Wilmington, ... and Thursday working on site. The primary duties of the HRIS Technology Manager are: + Provides both strategic thought as well as hands-on support necessary… more
- Kuehne+Nagel (Media, PA)
- …and growing a portfolio of marine cargo insurance accounts. You'll ensure exceptional service delivery, drive organic growth, and act as a trusted advisor to ... a dynamic, collaborative environment. + Manage day-to-day operations and service delivery for assigned accounts + Drive business retention...a disability, please contact the Employee Services HR Help Desk at ### during the hours of 8:00am -… more
- DuPont (Wilmington, DE)
- …Careers (https://careers.dupont.com/us/en/whyjoinus) DuPont is currently seeking an experienced Customer Service Representative at our Wilmington, DE site. This is a ... a 5-day workweek during the initial training period. The Customer Service Representative interfaces with customers and multiple business / functional partners… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- The Field Office Support Lead (End User Service Lead - Field Support Manager ) provides senior-level end-user technical support and leadership for CASTLE-NET ... Microsoft Certified: Modern Desktop Administrator + ITIL Foundation certification + USACE IT environment familiarity + Help desk management system expertise… more
- GovCIO (Trenton, NJ)
- …documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic ... about customer service , able to explain technology in user-friendly terms, and...in real-time. + Prior experience with documentation in help desk , ticketing, or reporting systems preferred (training provided). +… more
- Surgery Care Affiliates (Wayne, PA)
- …make is rooted in seven core values: + Clinical quality + Integrity + Service excellence + Teamwork + Accountability + Continuous improvement + Inclusion Our values ... RNs, Pre-Op and PACU Nurse and Technicians, Business Office Manager . + Responsible for capturing complete and accurate clinical,...the surgery center. + Cross-training to cover the front desk for lunches, breaks, and extended absences of the… more
- Pacific Northwest National Laboratory (Trenton, NJ)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... guidance to peers and stakeholders. + Participate in production support and service management activities (incident, problem, and change), as needed. HCM Functional… more