- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 0 - Service Desk This position is on the Service Desk , ... 3 pm Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users, while being willing… more
- TAD PGS, Inc. (Laurel, MD)
- …our team. Job Responsibilities: + Provide support for account administration requests via the Service Desk ticketing tool, phone, email, live agent and chat to ... have an outstanding Contract position for aJunior IT Help Desk Agentto join a leading Company located inLaurel, MD....in Laurel, MD** We are seeking an IT Help Desk Agent to help us support the information technology… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support,Troubleshooting ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help Desk … more
- COMSO, Inc (Fort Meade, MD)
- …by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting **Certifications:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology into opportunity as a Help … more
- SAIC (Fort Meade, MD)
- …cabling, external data storage devices, and network interface devices. + In coordination with desk side support and service desk resource teams, provides IT ... Commands Business Group of SAIC is seeking a Field Service Lead to support a transformational infrastructure program for...and daily duties of their team. + Supports customer service requests and IT service delivery within… more
- SAIC (Fort Meade, MD)
- …cabling, external data storage devices, and network interface devices. - In coordination with desk side support and service desk resource teams, provides IT ... Commands Business Group of SAIC is seeking a Field Service Technician to support a transformational infrastructure program for...environment (ie, One IT). **Job Description:** - Supports customer service requests and IT service delivery within… more
- Johns Hopkins University (Baltimore, MD)
- …guidance. Escalates issues with classroom technology / collaborative systems environment to the Service Desk Supervisor. + In collaboration with the Service ... levels and provide support coverage for stated hours of operations. + Works with Service Desk Supervisor to review tickets and workflow in the Help Desk … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service ,Information Technology (IT) ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician IV Transform technology into opportunity as a Help Desk … more
- Synergy ECP (Annapolis Junction, MD)
- …Description TheTicket Coordinatorworks as part of a 24x7 Service Desk , perform the activities associated with ... are maintained. + Assigning the tickets which are out of scope to Service Desk /Other Teams + Ensuring associated tickets are related to the parent ticket and… more
- DCCA (Fort Meade, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- The LEGO Group (Hanover, MD)
- …web site or need assistance completing the application process, please contact the HR Service Desk at ###. Please note, these communication channels should be ... or need assistance completing the application process, please contact the HR Service Desk at 1.###, option #3. Please note, these communication channels should… more
- DLA Piper (Baltimore, MD)
- …transfers. + Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response ... counterparts as needed. + Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. + Generates global client LEDES files for… more
- Amergis (Columbia, MD)
- …ongoing usability of computers, peripheral equipment, and software. + Works with the Amergis Service Desk and other IS teams to resolve technical problems with ... + Troubleshoots and resolves support tickets within ServiceNow escalated by the Service Desk . + Assists with supporting other projects and programs. + Performs… more
- Ross Stores, Inc. (Woodlawn, MD)
- …Associates in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. + **Personal and Store ... Customers\. - Assists in the facilitation of monthly safety meetings\. + **Customer Service ** + Treats all Customers, Associates, and other leaders with respect\. +… more
- Ross Stores, Inc. (Baltimore, MD)
- …in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. **Personal and Store Brand:** ... Customers\. + Assists in the facilitation of monthly safety meetings\. **Customer Service :** + Treats all Customers, Associates, and other leaders with respect\. +… more
- Ross Stores, Inc. (Baltimore, MD)
- …in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. **Personal and Store Brand:** ... all Associates understand and can execute emergency operating procedures\. **Customer Service :** * Treats all Customers, Associates, and other leaders with respect\.… more
- Space Telescope Science Institute (Baltimore, MD)
- …in collaborating with many technical areas including, but not limited to, Service Desk , Operating System administrators (macOS, Linux, Windows), and AWS ... You work as an integral part of the IT Service Division Management Team in support of improving the...This includes leadership, strategic planning, project and portfolio management, service development, and operations. + You manage a staff… more
- Leidos (Baltimore, MD)
- …following experience or skills:_ + Experience creating complex Jira workflows, projects, service desk , custom configurations, notifications, etc. + Basic SQL ... it most. If your passion is enabling life changing service to those around, you this is the place...it most. If your passion is enabling life changing service to those around, you this is the place… more
- Amazon (Columbia, MD)
- …work. 10012 Key job responsibilities - Provide first line of support to the IT Service Desk Team - Maintain Desktop OS Images/VDI templates - Client patching - ... - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to...customers, we are building the future one innovative product, service , and idea at a time. Are you ready… more