- CDR Maguire (Miami, FL)
- …a national multi-disciplinary emergency management and engineering firm, is seeking multiple Call Center Agents in preparation/response to Hurricane Helene. ... Call center agents will handle inbound and outbound calls. Responsibilities...information and handling complaints regarding products or services. Additionally, call center agents are responsible for making… more
- CDR Maguire (Kendall, FL)
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns and provide support. They will continue to support agents after ... training by monitoring their progress, reviewing agent 's unavailable status and providing with ongoing coaching opportunities...and providing with ongoing coaching opportunities to meet Contact Center KPI's (80/20 - 5% abandoned rate) Contact … more
- CGI Technologies and Solutions, Inc. (Miami, FL)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more