- Intuit (Mountain View, CA)
- …and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer (VoC) program, which measures trends in customer ... how we can improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects - design learning plans and synthesize… more
- Google (Mountain View, CA)
- Senior Staff Software Engineer, ML Data Quality Infrastructure _corporate_fare_ Google _place_ Mountain View, CA, USA **Advanced** Experience owning outcomes and ... Speech/audio (eg, technology duplicating and responding to the human voice ), reinforcement learning (eg, sequential decision making), ML infrastructure, or… more
- ServiceNow, Inc. (Santa Clara, CA)
- …enhance productivity, streamline operations, and improve user satisfaction across IT, HR, and customer service domains. **What you get to do in this role:** ** ** ... context-aware results. + Contribute to agentic systems that automate browser and voice -based tasks without APIs. + Collaborate with cross-functional teams to deliver… more
- Intuit (Mountain View, CA)
- **Overview** Join Intuit's Customer Success Data Science Team as a Staff Data Scientist supporting TurboTax Full Service, one of Intuit's fastest-growing ... high customer satisfaction and resolution. + Lead efforts to connect Voice of Customer data (surveys, call/chat feedback, behavioral signals) to operational… more
- PVH Corp. (Livermore, CA)
- …to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards **.** The Lead Associate also performs a variety of operational ... business results + Support corporate standards and expectations + Participate in staff meetings, as needed + Articulates Corporate business goals within the store.… more
- Amazon (Sunnyvale, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver cutting edge… more
- Amazon (Sunnyvale, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver state of the… more
- MongoDB (Palo Alto, CA)
- …around platform investments 12-18 months ahead of market demand + Champion the Customer & Innovation: Act as the voice of customers building mission-critical ... This team operates at the intersection of infrastructure innovation and customer impact-building the foundational platform capabilities that will define how… more
- Roche (Santa Clara, CA)
- …Join Roche, where every voice matters. **The Position** The GCS Mol Labs Senior Specialist - Application is the third in the series of four jobs. The employee ... partners for new assay development, demonstrating a strong understanding of customer workflows and portfolio direction. + Provides on-market support by addressing… more
- Amazon (Santa Clara, CA)
- …track progress and manage through obstacles to achieve your objectives * Serve as the voice of the customer , and pursue new and innovative solutions that will ... stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all… more
- Amazon (Mountain View, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to...to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging… more
- General Motors (Mountain View, CA)
- …intuitive experiences that differentiate in market. + Track record of representing the " voice of the customer " in shaping domain strategy and influencing design ... future of transportation on a global scale. As a Staff Product Manager for OnStar Services, you will lead...growth mindset, and the ability to influence at the senior executive level. **What You'll Do** + Own the… more
- ServiceNow, Inc. (Santa Clara, CA)
- …the product and to understand how it is used in the field. + Identify GTM and customer adoption challenges. + Act as the voice of customer throughout the ... verbal communication skills to internal and external audiences including senior executives and sponsors. + Curiosity about customer... senior executives and sponsors. + Curiosity about customer needs and a track record of building … more
- Amazon (San Jose, CA)
- …engagement, retention, and satisfaction across diverse user groups. - Serve as the voice of the customer and represent diverse household needs in technical ... Description We are seeking a Senior Product Manager - Tech to lead the...conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and… more
- Stanford Health Care (Newark, CA)
- …+ Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution + Work with and mentor ... center technologies, directly benefitting operations, and enhancing patient & customer experience while ensuring seamless integration across various communication...junior staff members to document workflows + Assist … more
- Amazon (Sunnyvale, CA)
- …Create the product vision and strategy and align with key stakeholders. Serve as the voice of the customer to prioritize features based on solving the largest ... stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all… more
- Amazon (Sunnyvale, CA)
- …customer needs into technical solutions; negotiate trade-offs and scope adjustments. - Lead Voice of the Customer to engage directly with internal users ( ... long-term vision and goals - Experience working across functional teams and senior stakeholders - Experience in customer success operations or large-scale… more
- Stryker (Fremont, CA)
- …as deemed appropriate to gather information on clinical study performance, strategy, and voice of customer . + Co-leads and manages Project Investment Board (PIB) ... delivery of business objectives. Ensure deployment of competency development strategies for staff across the PMO. + Advances Stakeholder strategies to ensure strong… more
- HP Inc. (Palo Alto, CA)
- …**Position Overview** The Director of Software Product Management is a senior leadership role responsible for defining, executing, and championing the product ... technological expertise, market insight, and a proven ability to translate customer needs into innovative product solutions. The Director will lead cross-functional… more
- Amazon (Sunnyvale, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... Description The Senior Materials Program Manager (MPM) is responsible for...diversified continuity of supply. This person is the business voice responsible for capturing, documenting and communicating financial exposures… more