- PennyMac (Pasadena, CA)
- …and effective service to customers while maximizing employee production and quality. As the AVP Customer Experience you will monitor workflows and queues to ... the complete mortgage journey. A Typical Day The Assistant Vice President Customer Experience will lead multiple teams and monitor Customer Service… more
- Insight Global (Pasadena, CA)
- …and effective service to customers while maximizing employee production and quality. As the AVP Customer Experience you will monitor workflows and queues to ... Job Description The Assistant Vice President Customer Experience will lead multiple teams and monitor Customer Service activities, ensuring staff provides… more
- Citigroup (Arcadia, CA)
- …Area, growing and retaining a book of business, and ensuring a world-class customer experience for all current and prospective clients. Individuals in this ... Banking knowledge in all assigned branches to ensure a positive customer experience . Be accountable to client service scores. + Collaborate with Consumer… more
- Banc of California (Santa Ana, CA)
- …products on the bank's balance sheet + Strong quantitative background and/or experience in statistical analysis + Advanced Excel analysis/modeling such as Macros, ... Pivot tables, Index-Match, Offset + Experience with Quantitative Risk Management ALM Platform (QRM/Empyrean) +...with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act… more