- SAIC (Washington, DC)
- **Description** SAIC is seeking a Customer Experience Lead who will function as the pivotal Voice of the Customer , with the primary mission of ... guaranteeing a superlative and consistently positive customer experience throughout all facets of the...facets of the program. In this dynamic role, the lead will diligently oversee the adherence to Service Level… more
- Fannie Mae (Washington, DC)
- …marketing policies, objectives, and initiatives. *THE IMPACT YOU WILL MAKE* The Marketing & Customer Experience Lead Associate role will offer you the ... plans and content strategies for Multifamily events. * Candidate will lead coordination across stakeholders supporting each event, manage cross-project dependencies,… more
- The Hertz Corporation (Washington, DC)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...starting salary for this role is $100K, commensurate with experience . **What You'll Do:** + Lead initiatives… more
- Northramp LLC (Reston, VA)
- … Experience : Manager Opportunity Northramp is looking for an IT Performance Metrics & Customer Experience Senior Leader to lead the functional aspects of ... IT Performance Metrics & Customer Experience Senior Leader + Reston,...experience , service quality, communications, and stakeholder engagement. + Lead CX research and analysis efforts-including journey mapping, voice-of-… more
- Coinbase (Washington, DC)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Marriott (Bethesda, MD)
- …Identify opportunities to redesign and digitize workflows to improve efficiency, scalability, and customer experience . - Lead the team responsible for ... Y **Stock Package:** Y **JOB SUMMARY:** The Senior Director of Associate Experience will lead a newly formed function designed to reinvent how HR supports… more
- Marriott (Bethesda, MD)
- …leaders to ensure our MarTech investments directly advance the company's strategic goals and customer experience . + ** Lead development teams:** Lead ... or equivalent experience /certification **Preferred:** + 10-12 years of experience working with Customer Data Platforms, with a strong focus on Adobe … more
- Coinbase (Washington, DC)
- …working at the intersection of product and support to transform the customer experience . We're hiring a Senior Program Lead , a pivotal role focused on ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide… more
- Coinbase (Washington, DC)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Capital One (Mclean, VA)
- …will help shape Capital One's strategy, product offerings, marketing, communications, and customer experience . **Responsibilities:** + Lead and develop a ... executives + Advance the thinking on what's possible with customer and competitive insights, working with others on the...+ Bachelor's degree + At least 3 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate… more
- Amazon (Herndon, VA)
- …broad stakeholder groups? Strategic Customer Engagements (SCE) is seeking a senior Deal Lead to drive engagement and lead the various critical phases of the ... will possess a deal strategist and negotiator background, and experience in technology sales with customers and partners, and...on the competitive situation, create an actionable strategy, and lead engagement with the customer . Structure: You… more
- General Dynamics Information Technology (Arlington, VA)
- …will manage the day-to-day work activities of the team, including timelines, customer experience , and relationship management, and prioritizing and allocating ... IMPACT** Candidates must have at least 10 years of experience in the following: * Managing customer ...issues/requests. Proactively make recommendations for prevention and resolution. * Lead coordination efforts with customer for oversight… more
- Burlington (Sterling, VA)
- …retail, and you thrive in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service ... and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead ...and customer feedback surveys by maintaining a customer -first focus and delivering a consistently great experience… more
- Trane Technologies (Gaithersburg, MD)
- …go. Job Summary: Trane Technologies Life Science Solutions Business is hiring for a Lead Customer Service Representative to join our team. In this role, you ... service teammates as a subject matter expert. The Lead Customer Service Representative will support the...college or technical school with three (3) years related experience and/or training; or minimum of five (5) years… more
- Fannie Mae (Reston, VA)
- …strategies that align with business goals and enhance customer experience . * *Performance Marketing & Optimization*: Lead performance-driven marketing ... through Fannie Mae's owned channels, including email marketing, social media, new customer onboarding, user experience , and website content, ensuring consistency… more
- SMX (Washington, DC)
- DoD FM Product Customer Lead (4908)at SMX(View all jobs) (https://www.smxtech.com/careers/) United States cBEYONData is seeking a DOD Financial Management ... Customer Lead to support our federal ...Excellent communication skills + Government/DoD FM + Tri-Annual Review/DARQ experience + Data analysis **Preferred qualifications** + SQL +… more
- CenterWell (Washington, DC)
- …closely with vendors to ensure interoperability and a seamless end-user experience . + Customer & Clinical Voice: Lead structured Voice of Customer (VoC) ... Product Owner - Clinical Referral and Specialty Care to lead strategy and execution for our referral management, payer...critical to shaping how our patients and care teams experience internal and external specialty care. The ideal candidate… more
- Amazon (Arlington, VA)
- …diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll ... your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. Work in a rotating shift schedule,… more
- Cardinal Health (Washington, DC)
- …units to align priorities and resolve service issues, ensuring a seamless customer experience _Team Leadership & Development_ + Lead and inspire a team of ... Vice President of Sales for Specialty Physician Office will lead the national sales strategy and execution for Cardinal...service issues and delivering holistic solutions for a seamless customer experience + Executive presence and ability… more
- The Gathering Spot (Washington, DC)
- Community Experience Lead About The Gathering Spot The Gathering Spot is a premier private membership club designed for ambitious professionals, creatives, and ... flourish. The Opportunity We're seeking an exceptionally warm, service-driven, and community-minded Community Experience Lead to be the face of the member … more