- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- BAE Systems (Washington, DC)
- …Skills** **Preferred Education, Experience, & Skills** + ServiceNow Certified Implementation Specialist - IT Service Management (CIS- ITSM ) and Certified ... IT environment by preventing recurrences and optimizing incident management for mission-critical government operations. Your day-to-day responsibilities will… more
- CACI International (Sterling, VA)
- …be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- The MITRE Corporation (Mclean, VA)
- …+ Enterprise Network Engineering + Network Security + Network Modeling and Simulation + IT Service Management ( ITSM ) + Infrastructure Virtualization and ... passion for technology and a desire to learn. + Familiarity with Digital Services, IT Service Management ( ITSM ) concepts, and the ServiceNow platform. +… more
- SAIC (Washington, DC)
- …will diligently oversee the adherence to Service Level Agreements (SLAs),meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint ... they are met or exceeded to meetcustomer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPSto gauge… more
- Amentum (Washington, DC)
- …guidance + Experience creating and executing federal technology roadmaps + Familiarity with IT service management ( ITSM ) practices, particularly aligned ... integrator across task areas including cybersecurity, engineering, operations, and service management to ensure cohesive enterprise IT service delivery.… more
- Leidos (Arlington, VA)
- …best practices. + Demonstrated experience in IT Enterprise Service Delivery, IT Service Management ( ITSM ), and ITIL frameworks within the ... Line of Business (LOB) Manager** to join our mission-focused team and lead IT service delivery for a high-visibility government program. Position Overview The… more
- Chenega Corporation (Washington, DC)
- …to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will ... with ServiceNow workflows, scripting (JavaScript preferred), and integrations. + Knowledge of IT service management frameworks (ITIL certification is a… more
- Steampunk (Mclean, VA)
- …developing, configuring, and implementing solutions within the ServiceNow platform to support enterprise workflows, IT Service Management ( ITSM ), IT ... Operations Management (ITOM), Customer Service Management (CSM), and other platform capabilities. This role works closely with product owners, business… more
- SAIC (Chantilly, VA)
- …facilitating the allocation of those requirements to a development team. A strong acumen of IT Service Management ( ITSM ) practices, such as ITIL, CMMI, ... of success associated with each sprint and program increment. + Identify service delivery deficiencies and suggest rework to improve offerings. + Capture success… more
- BAE Systems (Sterling, VA)
- …& Skills** + ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - IT Service Management (CIS- ITSM ) or Knowledge ... management , content curation, or technical writing within an ITSM environment + 3 years of hands-on experience with...migrations or knowledge base overhauls + Background in customer service operations or IT troubleshooting in a… more
- Koniag Government Services (Washington, DC)
- …hardware + Experience with Active Directory management + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service... service continuity management , information security management ) + Monitor IT infrastructure through prescribed… more
- ManpowerGroup (Washington, DC)
- …brings strong hands-on experience with **ServiceNow EC Pro** , ServiceNow Portal Development, and ** IT Service Management ( ITSM )** , along with the ... experience with: + ServiceNow Platform + ServiceNow Portal Development + ServiceNow ITSM + **ServiceNow EC Pro (required)** + Strong understanding of web development… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …of security and compliance requirements within government or enterprise networks. + Familiarity with IT service management ( ITSM ) frameworks such as ITIL ... efforts for a nationwide network. + Responsible for the management of network performance and end-to-end service ...+ Bachelors degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT ,… more
- General Dynamics Information Technology (Fairfax, VA)
- …**Job Family:** Software Engineering **Skills:** Application Processing,BMC Helix,BMC Remedy,BMC Remedy IT Service Management ( ITSM ),Developer Studio ... Knowledge Management , Change Management , Task Management , Release Management , Service Level... Service Request Management , Work Order Management , Smart Reporting, Helix Dashboards, Smart IT ,… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …infrastructure, systems, and operations. + Experience with incident management processes and IT service management ( ITSM ) frameworks (eg, ITIL). + ... complex enterprises. + Bachelors degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT , Networking, and… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + In-depth ... project. Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public… more
- Ensono (Washington, DC)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- Leidos (Chantilly, VA)
- …: Configure and manage integrations between enterprise monitoring tool (OBM) and other critical IT Service Management ( ITSM ) tools such as OpenText ... adapters. + Monitoring Configuration:Customize and configure monitoring solutions using management templates, aspects, and policy templates for various applications… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …industry-accepted standards and best practices related to Information Management Operations and IT Service Management ( ITSM ) best practices. + ... Competitive Range partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. We aim to help you develop and expand… more