- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical ... Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be… more
- Koniag Government Services (Washington, DC)
- …DC. **The ideal Tier 3 System Administrator will:** + Serve as an Escalation point for Tier II help desk . + Maintain the current print server and ... Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in… more
- NANA Regional Corporation (Arlington, VA)
- …training. ** Help Desk Support:** + Provide Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. +… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Accurately triage and escalate complex IT issues to appropriate Tier II , Tier III, and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- Koniag Government Services (Washington, DC)
- …Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for ... , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance...managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via… more
- Koniag Government Services (Washington, DC)
- …not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/ II /III (eg, Tier I (phone ... Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and...e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset… more
- TekSynap (Arlington, VA)
- …Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and ... desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.… more
- General Dynamics Information Technology (Fairfax, VA)
- …+ Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk ), + Interface and integration management. + Update system ... and approval by the government. + Document status on tasks daily. + Provide Tier II support as required + Other duties as assigned. + Interacting with the end… more
- AeroVironment (Arlington, VA)
- …during documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue ... teams across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and… more
- Mb Solutions, Inc. (Washington, DC)
- …client/server/storage/network devices, mobile devices, etc. + Shall provide Tier I ( Help Desk ) and II (advanced troubleshooting) problem identification, ... diagnosis and resolution of problem. + Shall provide support for the escalation and communication of status to agency management and internal customers. + Shall provide support for the tracking system and hardware problems and remains involved in the… more
- ManTech (Herndon, VA)
- …+ Orchestrate the escalation and transition of issues between Tier I (Service Desk ) and Tier II (EOC/Ops) teams, ensuring effective root cause analysis ... (Service Desk / Tier I) through proactive monitoring and operational resolution (EOC/ Tier II ). This leader will ensure Total Ticket Ownership (TTO) across… more
- CACI International (Chantilly, VA)
- …enterprise IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft… more
- Chenega Corporation (Oakton, VA)
- …and documentation of results. + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies as ... nation. SecuriGence is seeking an experienced Systems Administrator to help contribute to our success. If you enjoy working...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- ManTech (Mclean, VA)
- …printers, and peripheral devices. **Preferred Qualifications:** + Experience in a technical help desk support role. + Familiarity with data transfer services. ... Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Deliver basic user training for...+ IAT Level II certification. + Experience with ServiceNow ITSM and ITBM.… more
- M. C. Dean (Falls Church, VA)
- …+ Provide assistance to end users in accessing and using IT systems. + Answer Help desk phone calls; triage initial phone calls providing support and determine ... in support of the endpoint devices. The position provides Tier 1 helpdesk support. Main responsibilities include but are...holidays as needed. + Requires minimum of IAT Level II certification (eg, Security+). + Demonstrated background working with… more