- Vaco (Washington, DC)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in 2023) and Best in KLAS: Overall IT Services Firm in… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- General Dynamics Information Technology (Falls Church, VA)
- …None **Job Family:** Help Desk **Skills:** Communication, Help Desk Administration, Help Desk Operations, IT Service Desk ,Teamwork ... IT Service Management (ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:** +...Service Desk + **Required Technical Skills** : IT experience supporting Help / Service … more
- Steampunk (Mclean, VA)
- **Overview** Steampunk is seeking a Senior IT Engineer to work with the Chief Information Officer (CIO) Team to support and manage internal IT infrastructure and ... be responsible for performing Tier II/Tier III troubleshooting for the Steampunk Support Desk . In addition, you will work with stakeholders to lead and implement… more