- Chenega Corporation (Washington, DC)
- Mid - level Help Desk Support Technician Washington, DC Join our Talent Network Mid - level Help Desk Support Technician Washington, DC ... expert Engineering and Technical Support Services to federal customers. TheMid- level Help Desk Support Technician...of experience can be substituted for a degree. + Mid - level with 3+ years of experience. +… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk ... and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice...user through a series of steps todetermineproblem and classify level , priority and nature of the problems and systems.… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Technical Support,Troubleshooting **Certifications:** ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology into opportunity as a… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service,Information Technology (IT) ... **Req ID:** RQ193550 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician IV Transform technology into… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage ... * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join our Team...software, software configuration control and systems. Functions as a mid - level subject matter expert in legacy customized… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid - level Tier II Help Desk Technician to begin an exciting ... product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. + Additionally, may interact… more
- Serco (Herndon, VA)
- …you must be willing and able to deploy anywhere in Zone 2. The Mid - Level FEMA Consultant will include professional and non-professional personnel to provide ... other legally protected characteristics. Click here to apply now (https://careers-sercous.icims.com/jobs/68662/fema-consultant- mid - level /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834477830) **New to Serco?** Join our Talent… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... resolution of problems. Provides support for the escalation and communication of status to management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages… more
- Stratus Solutions (College Park, MD)
- …for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. * ... they need to fulfill their true potential. As a Mid - Level Linux Infrastructure Engineer with Networking Experience,...accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Choice Hotels (North Bethesda, MD)
- …Desktop Services is the team that supports hardware for end-users at the Enterprise level , supports patching, imaging, and software packages. As a key member of our ... team, you will be responsible for making sure that desk set-ups are completed for new hires, working out...benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are… more
- CACI International (College Park, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... System Administrator to join our team. **Responsibilities:** As a Mid - Level Linux Infrastructure Engineer with Networking Experience,...accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Decisive Point Consulting Group, LLC (Chantilly, VA)
- …event + Perform system/software troubleshooting and root cause analysis + Assist help desk with engineering-related user tickets + Apply expertise with ... customers. + Withstand prolonged periods of sitting at a desk and computer use. Reasonable accommodation will be made...+ Possess current Security+ certification + Years of Experience: Mid Level , 5-8 years of experience. Senior… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …and applying security patches + Providing IT break/fix support including Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... without a degree experience can qualify you for this level with 5 years of relevant experience) + **_Basic... with 5 years of relevant experience) + **_Basic Level -_** Bachelor's degree in a technical field, and… more
- The Boeing Company (Herndon, VA)
- …the opportunity to solve customer issues, connect with senior engineers, contribute to help desk , provide users with training, and attend inter-agency working ... experience and qualifications, as well as market and business considerations. Summary Pay Range: Mid - Level ( level 3): $108,800 - $147,200 Lead ( level 4):… more
- HUB International (Mclean, VA)
- …supported by over 19,000 professionals in 600 offices across North America. We help businesses evaluate their risks and develop solutions tailored to their needs. We ... VA** office. The selected individual will be responsible for managing the trading desk for the centralized wealth management portfolio and trading platform and will… more
- Serco (Washington, DC)
- …production, fielding, and lifetime support of critical surface ship systems. This mid - level position will have aspects of defense acquisition logistics ... office, other contractors, system developer/manufacturer, and government field activities. + Help to manage schedules and plans of action related to logistics… more
- Acclaim Technical Services (Mclean, VA)
- …computer printer. PREFFERD SKILLS: + Related work experience in a technical help desk position + Special non-commercial systems administrator experience (access ... management/file transfer) IAT Level II certification. + Experience with ServiceNow ITSM &...ITSM & ITBM. + Prior experience managing projects from low- mid complexity. + ITIL(R) v4 Foundation, or higher, certification… more
- Serco (Crystal City, VA)
- …with the program office, supporting government offices, other contractors, and higher headquarters mid to upper- level staff. Is assigned to support key, critical ... the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while...process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to… more
- Parsons Corporation (Chantilly, VA)
- …Mission Administrator (CMA) Certification + Related work experience in a technical help desk position. + Special non-commercial systems administrator experience ... (access management/file transfer). + IAT Level II certification. + Experience with ServiceNow ITSM &...ITSM & ITBM. + Prior experience managing projects from low- mid complexity. + ITIL(R) v4 Foundation, or higher, certification.… more