- Evolent (Columbus, OH)
- …and resolve technical issues, ensuring minimal disruption to contact center operations. + **Service Requests & Incident Management :** Efficiently handle ... Incident Management processes. + **Performance & Optimization:** Partner with contact center operations to analyze business requirements and recommend… more
- Gap Inc. (Groveport, OH)
- …& development, or related roles, with a focus on distribution and/or call center environments. + Strong understanding in Learning Management Systems (LMS) and ... our team. **About the Role** As the Manager, Learning Experience - Customer Contact Centers & Distribution Centers, Central Region, you will sit within HR's Talent… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off … more
- Bechtel Corporation (New Albany, OH)
- …CAP Supt., and/or WFD Coordinator or Administrator(s). # C. Contacts + Has regular contact with the Craft Professional workforce and/or general public. + Has ... services for customers in the semiconductor manufacturing, electric vehicle, and data center markets. Headquartered in Reston, Virginia, the M&T global business unit… more
- BlackBox (New Albany, OH)
- … Superintendent - Construction will perform day-to-day construction management /superintendent work activities using GSI PMO standards, processes, methodologies ... Role: Data Center Superintendent - Construction Location: Onsite in New...5-week lookahead schedules of upcoming project work. + Effective management of field workforce placement and allocation… more
- JPMorgan Chase (Columbus, OH)
- …to constructively challenge the status quo and provide diverse perspective + Contact center experience + Strong understanding of security operations concepts ... Join our Global Security team as a Retail Command Center Specialist and play a vital role in safeguarding...and physical security incidents to relevant security and threat management teams + Conduct and advise on security incident… more
- Fiserv (Columbus, OH)
- …make a difference at Fiserv. **Job Title** Senior Director, Privileged Access Management **What does a successful Senior Director of Privileged Access Management ... will also lead both onshore and offshore resources on the Privilege Access Management Team to meet deliverables within Service Level Agreements (SLAs). **What you… more
- Concentrix (Columbus, OH)
- …Support Engineer will provide support for CCaaS services to Concentrix CCaaS (Cloud Contact Center ) clients in a managed services environment. Experience in ... contact center services support is required, along...telecommunications, and skill-based routing. + Experience with agent scripting, workforce , and quality management . + **Operational KPIs… more
- Trinity Health (Canal Winchester, OH)
- …Night Shift **Description:** In accordance with the mission of Diley Ridge Medical Center (DRMC), the Certified Respiratory Therapist: . Will provide care in an ... for the delivery of care and services to patients served within the Medical Center campus, this may include acceptance of duties, responsibilities and / or special… more
- JPMorgan Chase (Columbus, OH)
- …service teams in a leadership capacity + 4 + years experience with Client Service / Contact Center solutions + 4 + years experience with CRM and help desk ... to a wide array of financial products JP Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities… more
- Evolent (Columbus, OH)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- Verint Systems, Inc. (Columbus, OH)
- …+ Experience working in a Customer Success/Engagement environment, preferably software or contact center + Demonstrated ability to work independently and adapt ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Black & Veatch (Columbus, OH)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... problem solving insights and best practices. 2)Transform the culture of our workforce to implement Lean principles consistently across the company to support long… more
- Cupertino Electric (Columbus, OH)
- …client requirements and industry standards. + Serve as the primary point of contact between field operations and project management , keeping open communication ... a seasoned and highly capable IBEW General Foreman to oversee the management and coordination of large-scale electrical construction projects. The General Foreman is… more
- Army National Guard Units (Columbus, OH)
- …Resolves inquiries and problems concerning access, use, and availability of data center technologies. Provides technical assistance to current and potential users to ... not sure you are eligible for military membership, please contact an Ohio Army National Guard recruiter prior to...DoDI 8140,DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level. 3. All certifications… more
- Ryder System (Columbus, OH)
- …large key accounts + Ability to lead, train and develop a self directed management workforce , including effective delegation and management of assigned work ... the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed… more
- Kelly Services (Columbus, OH)
- …operations and financial success of the market. Essential Functions Leadership & Management : ? Lead all operations for assigned region, with accountability to ... staff. ? Manage site team(s) from timecard and PTO management to performance management to professional development....Ensure confidentiality. ? Serve as a central point of contact for site escalated issues. ? Work independently with… more
- US Bank (Columbus, OH)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... work experience - Eight to ten years of experience in project management activities Preferred Skills/Experience - 5+ years of payments industry experience in… more
- Option Care Health (Columbus, OH)
- …Workplace Award, we recognize that part of being extraordinary is building a **thriving workforce that is as diverse as the patients and communities we serve.** Join ... members. We are committed to hiring, developing, and retaining a diverse workforce . **Job Description Summary:** Responsible for the Professional Case Management … more
- Emerson (Columbus, OH)
- …understanding of the industry, a consistent track record of successful account management , and the ability to drive business growth through strategic partnerships. ... and partner to our customers success. **Responsibilities:** **Customer Relationship Management :** + Cultivate and maintain positive relationships with key… more