- Chenega Corporation (Arlington, VA)
- …and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for response and resolution times. + Monitor and ... + Manage team schedules, ensuring adequate coverage to meet service level agreements (SLAs). + Oversee onboarding,...strengths to do their best work every day. From entry - level employees to senior leaders, we believe… more
- CACI International (Arlington, VA)
- …of Travel: Local * * * **The Opportunity:** The Technical Operations Center (TOC) Service Desk Agent provides mid- level support for an Information Technology ... Technical Operations Center Service Desk Agent Job Category: Information...and incidents that have been escalated by the junior level analysts. * Leverage remote control technology (such as… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …Receives and responds to customer problems, issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates ... service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and… more
- ManpowerGroup (Baltimore, MD)
- …and triage as appropriate. **Job Scope/Complexity:** Work under guidance and direction. Entry level position. Works calls assigned by automated call system. ... Baltimore, Maryland on an opportunity for an IT Help Desk Support Center agent. This role will work remotely...onsite to downtown Baltimore. Under the supervision, perform first level IT support for incidents. Incidents are reported via… more
- Motion Recruitment Partners (Arlington, VA)
- Recruiter - Entry Level Full Time Arlington, Virginia Join our company today to become a **full- desk Tech Recruiter** and learn how to grow a successful tech ... Motion Recruitment Partners LLC has grown into a leading global recruitment service provider offering outsourced talent solutions, perm and contingent staffing, and… more
- Koniag Government Services (Washington, DC)
- …variety of hardware, software, and peripherals used for INL-specific systems. This entry - level position requires an associate's degree from an accredited ... the effective and efficient use of hardware, software, and peripherals. As an entry - level position, the successful candidate will have the opportunity to gain… more
- SAIC (Washington, DC)
- …issues, recommend Tier 1 level solutions, and provide follow-up. Possess an entry level experience and understanding of MIS environments. Use a standardized ... all user inquiries and their resolutions as well as service requests in the Remedy help desk ... level solutions, and provide follow-up. Possess an entry level experience and understanding of MIS… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …+ Monitors and tracks incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within ... of customer and customer specific business environment. Assists with maintaining customer Service Level requirements. + Through provided training, develops and… more
- Johns Hopkins University (Lutherville, MD)
- …Service Coordinator/Medical Assi Job Posting Title (Working Title): Patient Service Coordinator/MA Role/ Level /Range: ATO 40/E/02/OD Starting Salary Range: ... The Green Spring Specialty Office is seeking a **_Patient Service Coordinator/MA_** who knows the informal and formal department goals, standards, policies and… more
- Johns Hopkins University (Columbia, MD)
- …Service Coordinator/Medical Assi Job Posting Title (Working Title): Patient Service Coordinator/MA Role/ Level /Range: ATO 40/E/02/OD Starting Salary Range: ... The Department of Neurology is seeking a **_Patient Service Coordinator/MA_** who will offer friendly, courteous, and confidential assistance to every patient to… more
- Marriott (Hyattsville, MD)
- …**Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the ... GED; 3 years experience in the guest services, front desk , housekeeping, or related professional area. OR * 2-year...with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems… more
- HEI Hotels and Resorts (Baltimore, MD)
- …and maximize usage of the guest response tracking system. + Provide training for entry level associates and supervisors. + Develop and implement controls for ... health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more. At the Baltimore Marriott Inner Harbor, we're… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for...strengths to do their best work every day. From entry - level employees to senior leaders, we believe… more
- KBR (Bethesda, MD)
- …+ Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... high call and ticket traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided, stay on top of… more
- AECOM (Fairfax, VA)
- …RESPONSIBILITIES:** + Perform communication tasks consistent with the program's high level of customer service expectations and training + Dispatch ... other monitoring equipment while sitting or standing at a desk the entire shift. + Must be able to...dispatching environment. + Demonstrated ability to meet a high level of customer service expectations. + Ability… more
- Robert Half Technology (Washington, DC)
- Description This is an entry - level (Tier 1 support) role responsible for providing high-quality customer service and technical troubleshooting. The position ... proper day-to-day operation of technology applications and equipment. Provide phone, desk -side, and remote assistance in resolving technology support issues. Assist… more
- Fresenius Medical Center (Annapolis, MD)
- …AND SCOPE:** The professional registered nurse Inpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees ... Care policy, procedures, standards of nursing practice, applicable contractual service agreements, state and federal regulations. + Performs all...all states employed. **EXPERIENCE AND REQUIRED SKILLS** : + Entry level for RNs with minimum 2… more
- Fresenius Medical Center (Washington, DC)
- …AND SCOPE: The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position ... Care, policy, procedures, standards of nursing practice, applicable contractual service agreements, state and federal regulations. . Performs all...or she is employed. EXPERIENCE AND REQUIRED SKILLS: . Entry level for RNs with less than… more
- Fresenius Medical Center (Washington, DC)
- …SCOPE:** The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position ... Must meet the practice requirements in all states employed. **EXPERIENCE AND REQUIRED SKILLS:** + Entry level for RNs with less than 1 year of Nephrology Nursing… more
- Chenega Corporation (Washington, DC)
- …Tier 2 support for system incidents and changes that cannot be resolved at the service desk level . + Administer and maintain ServiceNow, including workflow ... system incidents and changes while leveraging ServiceNow for IT service management (ITSM). The ideal candidate will troubleshoot escalated...strengths to do their best work every day. From entry - level employees to senior leaders, we believe… more