- United Site Services (White Plains, MD)
- …and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of ... a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services,...needed + Perform other duties as assigned **Qualifications** + Customer Service + Teamwork + Time Management + Communications… more
- Zoom (Washington, DC)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and ... retention, renewals, expansion, and long-term value realization. About the Team The Customer Experience Operations team partners across Sales, Customer … more
- Maersk (Baltimore, MD)
- …relationships to improve service and increase customer satisfaction - shared accountability between Head of Operations , Head of CHB Product, and Head ... Head of Customs House Brokerage Operations ...service delivery and process and policy standards. + Identify customer needs and oversee operations within the… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …renewal processes. + Leverage AI-driven insights and automation to enhance the customer experience , proactively address risk, and surface new value ... Title: Head of Customer Success Reporting to:...track renewal velocity. Requirements: Required + 10+ years of experience in Customer Success, Account Management, or… more
- Grant Thornton (Arlington, VA)
- We are seeking an experienced and strategic leader to serve as the Head of Global Product - Tax. This new role will drive the execution of Grant Thornton's product ... of innovative, AI-enabled solutions that enhance our professional tax services globally. The Head of Global Product - Tax will lead distributed teams across multiple… more
- RELX INC (Washington, DC)
- …(eg, HR, Finance) and external data sources and tools. About the Role The Head of Technical Product Management manages a team of Technical Product Managers (TPMs): ... they are a customer -facing role responsible for gathering functional requirements, designing data...data engineers and software developers to build integrations. The Head of Technical Product Management role is key to… more
- Wolters Kluwer (Annapolis, MD)
- …Overview** CCH Tagetik is seeking a dynamic and entrepreneurial **Vice President** **,** ** Head of North America** to drive growth, lead the sales strategy, and ... that demands strategic vision, operational execution, and relentless focus on sales, customer success and market expansion. **This role can be based Remote, with… more
- Coinbase (Washington, DC)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . *What you'll be doing* *...AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness. * Work with operations… more
- Amazon (Arlington, VA)
- …to provide enablement to partners and integration of partners in to tier one customer events. 3) Partner experience , through activation's across digital and in ... Description The Head of Partner Engagement is focused on ensuring...our leadership in AI and transformative solutions, while driving customer growth across our vast service portfolio. Our team… more
- Google (Washington, DC)
- … leading professional services teams, encompassing practice management, operations , methodology, business development, pre-sales, executive relationship management, ... Head of Professional Services, Public Sector, Defense _corporate_fare_..._place_ Reston, VA, USA; Washington DC, DC, USA **Advanced** Experience owning outcomes and decision making, solving ambiguous problems… more
- Amazon (Arlington, VA)
- …to track and report on event performance - Ensure consistent delivery quality and customer experience across all 3P activations - Manage budget allocation and ... performance management - Create a culture of innovation, continuous improvement, and customer obsession - Coach team members to evolve from operational excellence to… more
- ManTech (Lothian, MD)
- **MANTECH** seeks a motivated, career and customer -oriented **Tactical Operations and Air Weapons Specialist** to join our team in **Patuxent River, MD** . This ... and operational insights, and providing expert support for technical operations , strategic initiatives, workforce development, and business improvement **Minimum… more
- Oracle (Washington, DC)
- …**Required Skills and Education** + BS degree in Business, Supply Chain Management, Operations , or a related field. + Relevant experience or interest in ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Iron Mountain (Columbia, MD)
- …leadership, strategic thinking, ownership, accountability, and a relentless focus on the customer experience to deliver strong operational and financial results. ... to "elevate the power of your work." **About the Role** The Manager, Market Operations , will report directly to the Director, Head of Market Operations… more
- Koniag Government Services (Washington, DC)
- … Experience with federal grant management and compliance + Background in customer service operations and improvement + Knowledge of quality management systems ... Services, LLC,** a Koniag Government Service Company, is seeking a Senior Project Analyst Customer Service Support to support KPS and our government customer in… more
- Encore (Washington, DC)
- Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations ... participate in location administrative duties in support of onsite operations and for career development. This position reports to...* Bachelor's degree is preferred. * 3-5 years of customer service or hospitality experience is preferred.… more
- Amazon (Baltimore, MD)
- …plan. * Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations . * Will set and clarify ... and reaching both below the waist and above the head * Walking in the FC and around area...Operations or related field and MBA preferred * Experience with a contingent workforce during peak seasons *… more
- Amazon (Baltimore, MD)
- …plan. * Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations . * Will set and clarify ... and reaching both below the waist and above the head * Walking in the FC and around area...Operations or related field and MBA preferred * Experience with a contingent workforce during peak seasons *… more
- Brink's (Annapolis, MD)
- …Qualifications + Bachelor's degree + Project management experience + 7 years' experience in logistics , transportation, or related operations + 10 years' ... in a strategic capacity. Will also be tasked to head up cross function projects within the area of...5 0% of the time Preferred Qualifications: + Past experience leading a Transportation Operations team of… more
- KBR (Springfield, VA)
- Title: Operations Coordinator Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions ... Projects: KBR's work is at the forefront of engineering, logistics, operations , science, program management, mission IT and cybersecurity solutions. + Collaborative… more
