- The Computer Merchant, LTD. (Reston, VA)
- …EXPERIENCE: * High School diploma with 5+ years of prior relevant experience * Customer service -focused attitude * Current Secret clearance * Ability to maintain ... The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering...user where a ticket has been dispatched from the Service Desk or identified by the on-site… more
- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- TEKsystems (Washington, DC)
- …secure facilities as needed. Skills Help desk support, Help desk , Troubleshooting, Customer service , Service desk , Phone support, ... software platforms Top Skills Details Help desk support, Help desk ,Troubleshooting, Customer service , Service desk ,Phone… more
- Cayuse Holdings (Washington, DC)
- …Remote **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within ... **Overview** **_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse... customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service , Help Desk Support,Technical Support ... 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR shift: Swings hours: 1400-2200 Advance how our… more
- NuAxis Innovations (Washington, DC)
- …Qualifications** + 1-3 years of experience in an IT Service Desk , Help Desk , or Customer Support role + Working knowledge of ITSM tools (eg, Remedy, ... **Tier I Service Desk Specialist** Location **Washington, DC**...supporting Windows environments and Microsoft 365 applications + Strong customer service , communication, and documentation skills +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Team Lead Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + ... up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. + Attains a minimum of… more
- TekSynap (Dahlgren, VA)
- …Compliance + ITIL-Based Service Management **Overview** We are seeking aSenior Customer Technical Support Specialist ( Help Desk )to join ourteamatNaval ... seeking a **Senior Customer Technical Support Specialist ( Help Desk ).** The Senior Customer ...IT service requests and incidents using enterprise help desk tools. The incumbent ensurestimelyandaccurateproblem resolution,… more
- EPS Corporation (Dahlgren, VA)
- Customer Technical Support Specialist ( Help Desk ) - (756) Share this job as a link in your status update to LinkedIn. Job Title Customer Technical ... is seeking aCustomer Technical Support Specialist ( Help Desk )to provide high-quality technical assistance and customer ... Desk )to provide high-quality technical assistance and customer service in support of Industry, Federal,… more
- General Dynamics Information Technology (Washington, DC)
- …and implement training programs to enhance technician skills and improve customer service outcomes. . Analyze help desk performance metrics and identify ... Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support, Help Desk...Customer Site, Washington, District of Columbia - This service desk is 24/7/365, occasional shift work… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** with GDIT....to ensure services/incidents are completed + Provides an outstanding customer service experience in a variety of… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology (IT) Support,Problem Resolution **Experience:** ... the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT...our government client and exhibit the exceptional technical and customer service skills to resolve issues as… more
- Koniag Government Services (Washington, DC)
- **Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain ... Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I...Understanding of security procedures in classified environments + Strong customer service and communication skills + Experience… more
- TekSynap (Washington, DC)
- …NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers,… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our ... peak efficiency. The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service Requests in our service … more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... individual to perform the duties of a Tier 1 Help Desk Engineer to support a potential...equivalent within 45 days of start + Experience in customer service and IT support principles and… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are...+ Excellent written and verbal communication skills and excellent customer service skills are a must. **How… more
- Insight Global (Washington, DC)
- Job Description Senior Help Desk Specialist: - Onsite 5x a week in Washington DC (FBI HQ) - 6-month contract to hire - Must possess an active TS clearance at the ... certifications preferred * Proven experience in IT support or help desk roles. * Strong technical knowledge...issues. * Excellent problem-solving and analytical skills. * Exceptional customer service orientation and interpersonal skills. *… more
- ICF (Reston, VA)
- …1+ year experience working in a customer -oriented service role as a service / help desk engineer + 1+ year experience with Salesforce + US Citizenship ... fast-growing, dynamic technology organization. We are seeking a motivated Help Desk Analyst to support a portfolio...(TCSC). **What You'll Do as a Help Desk Analyst** + Document, troubleshoot, and resolve customer… more
- CACI International (Fort Meade, MD)
- Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join our team...troubleshooting and incident management for support. * Demonstrate sound customer service and telephone/ticket etiquette in responding… more
