- General Dynamics Information Technology (Washington, DC)
- …an Impact:** + Provide technical support of Windows server systems, performing Tier II and Tier III administration, troubleshooting, and root-cause-analysis ... activities + Perform system administration duties and function + Monitor, manage, and maintain pre-production and production environments, and respond to system alerts + Respond to assigned tasks, incidents, and service requests + Plan, design, and deploy… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...vendors to identify and resolve problems + Confer with senior engineering staff to resolve more complex problems +… more
- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented Sr . Tier II Help Desk Analyst to begin an exciting and challenging ... career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and… more
- Themis Insight (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... Military expertise to every case. We are hiring a Sr . System Administrator to work in the Ft. Meade,...Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to management and customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution… more
- Lockheed Martin (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems * Provide Tier 1 \( Help Desk \) problem identification, diagnosis and ... the daily activities of configuration and operation of IT systems * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) problem identification,… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... ideal candidate for this position must have experience providing Sr . level Linux System Administration and SSP/Security support for...users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... to other IT Administrators on the project in a senior administrator capacity. Considered a technical specialist in a...users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Implementing security best practices and applying security patches + Providing IT break/fix support including Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... Level - Bachelor's degree in a technical field, and 10 years of relevant experience Senior Level - Bachelor's degree in a technical field, and 15 years of relevant… more
- GovCIO (Washington, DC)
- …incidents and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier -1-service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_ **Category** _IT… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …instructions used by the Splunk, server, desktop and Information System Security teams, and Tier 2/3 Help Desk technicians. *Requires after hours on-call ... Requirements TS/SCI with poly required + High School/GED and 25 years of experience + A Bachelor of Science may be substituted for 5 years of experience + Experience managing user authentication within Splunk including RBAC/ABAC + Strong organizational,… more
- SAIC (Washington, DC)
- …tickets are detailed appropriately and dispositioned in a timely manner. Tier 2 & Tier 3 Deskside Senior Level Support: + Lead junior, mid, and senior ... **Description** Responsible for providing desk side support to end users for complex...hardware and software in a diverse environment. + Provides Tier 2 and Tier 3 deskside end… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Operations,IT ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team to...differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier… more
- Chenega Corporation (Stafford, VA)
- …functional optimization in their business. The **Helpdesk Specialist, Mid** is the customer-facing Tier 2 Help Desk representative. This vital position is ... to end users in the field and tracking all Help Desk metrics every week, including some...week, including some new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.… more
- SAIC (Andrews AFB, MD)
- …and projects. + Provide technical assistance and training to users. + Troubleshoot and resolve Tier 3 help desk tickets. + Perform performance, server, and ... **Description** SAIC is seeking a ** Senior Azure Cloud Computing Engineer** to join the...to improve efficiency and service delivery. + Collaborate with senior stakeholders to align technical solutions with mission objectives… more
- ManTech (Arlington, VA)
- …of servers/network devices/security appliances **Basic Qualifications:** + 4 + years' experience working tier 1/2 computer help desk + DoD 8570, Information ... **ManTech** is seeking a motivated, career and customer-oriented ** Senior System Administrator** to join our team at...them updated with status of their requests. + Perform TIER 1 SAFES Domain Support + Coordinate and interacting… more
- SAIC (Washington, DC)
- …detailed appropriately and dispositioned in a timely manner. + Lead junior, mid, and senior level techs, provide expertise to help solve difficult problems + ... **Description** Performs day-to-day activities required to provide Tier 2 and Tier 3 support...problem resolution. + Escalation point for Junior and Mid-level desk side engineers. + Must be able to manager… more
- G2 Ops, Inc. (Arlington, VA)
- …company standard annual performance reviews in place, plus excellence awards for recognition , your performance will be rewarded and appreciated, we promise! So, you ... your work is secure. You will have a shiny desk at our G2 Ops office and the ability...look forward to learning more about you! Role 2: Senior Software Engineer Internal Job Code: Sft-SrSftEng-002 Location: Our… more
- Serco (Lexington Park, MD)
- …solve complex challenges, improve processes, and utilize the latest technologies to deliver top- tier products and services to our customers. This position is in our ... work to support DoD, Federal Civilian, and commercial customers as needed. As a Senior Acquisition Subject Matter Expert (SME), you will play a key role in… more
- Marriott (Bethesda, MD)
- …and troubleshooting in partnership with the Corporate IT discipline. . Manning on-site Help Desk and providing off-site systems support as business needs ... delivered by the Department. The team partners with attorneys, Senior Law Leadership, and corporate IT discipline leadership to.... Liaise with hardware vendors, hardware repair, and 2nd/3rd tier internal iT resources as needed to resolve issues.… more