- CACI International (Stafford, VA)
- Senior Oracle EBS Techno-Functional Developer - TIER III Support Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... seeking an Oracle EBS Techno - Functional administrator to support a Marine Corps Oracle E-Business Suite (EBS) based...and resolution within a two-hour window, 24/7 when on call , on a rotating schedule. + Provide capability to… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- ICF (Reston, VA)
- …+ 5+ years of related experience supporting IT operations and working in a call center type environment. + 5+ years of experience troubleshooting Microsoft 365 ... software troubleshooting and support . + Answer incoming support calls by telephone in a call ...a formal trouble ticket system such as Microsoft System Center Service Manager, Remedy, or ServiceNow. + Experience with… more
- SAIC (Washington, DC)
- …database and help desk ticketing system (BMC Remedy). **Duties/Tasks and Responsibilities** Support the Asset Forfeiture Customer Service Center (CSC) by ... desk ticketing system. + Monitor and track system/software related inquiries forwarded to Tier 2 support for resolution. + Develop and/or proof read… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …+ Handle and resolve customer complaints or concerns, escalating complex issues to Tier 2 support or appropriate departments when necessary. + Maintain ... Secret** **Overview** Responsible for providing exceptional customer service and support by promptly addressing inquiries, clarifying policies, and resolving issues… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... mechanical, controls, and fire life safety systems. + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you… more
- TekSynap (Arlington, VA)
- …and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... communications infrastructure as well as any applicable base building support systems. All Data Center Operations staff...integrated systems and IT. + Completion of CoreSite's Data Center Operations Qualification Program to the tier … more
- Eliassen Group (Washington, DC)
- …moved to the knowledge management repository. + Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (ie, Hands-on ... status + Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open...a minimum of 5 years of related experience providing support to an enterprise operation center , monitoring… more
- TEKsystems (Rockville, MD)
- …in the Rockville, MD area with a need to bring on a Data Center Storage Engineer that has experience supporting Azure Cloud Environment, SuperMicro, NetApp SAN ... Ashburn, VA - travel between, occasional remote. + 5+ Datacenter Operations Support + Process optimization, documentation, and asset management + Administration and… more
- Ryder System (Washington, DC)
- …technical bulletins, infoCenter and other sources for training and development. + Mentor the Tier 1 call center team. Provide status updates, participate in ... (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Maintenance Technical Support Coordinator IV position is responsible for taking complete… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... center which houses the server farm. + Provide support in the planning, design, and preparation through the...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- General Dynamics Information Technology (Sterling, VA)
- …Interim Secret **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Call Center ,Group Problem Solving,Microsoft Office **Experience:** 2 + years ... deliver valuable services and solutions to our customers. As a Security Technology Assistance Center (STAC) Call Center Technician, you will be supporting… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- GovCIO (Camp Springs, MD)
- …Manage MacBook lifecycle, including decommissioning end of life devices. + Work with Apple support . + Provide on- call support by identifying, researching and ... Install operating system patches, upgrades etc. via SCCM Software Center + Provide remote support services for...+ Assist users with mobile communication devices. + Provide tier 2 support , including but not limited… more
- CyrusOne (Sterling, VA)
- …HVAC/R training program or from working in a technical facility maintenance position supporting data center operations + 7+ years working in Tier 2, Tier 3 ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- CACI International (Fort Meade, MD)
- …Conduct basic hardware troubleshooting and maintenance when required. + Collaborate with higher- tier support teams for escalated issues. + Monitor system ... **Responsibilities:** This role is for an IT specialist in support of Tier 1 operations for a...and updating user documentation and FAQs. + Participate in on- call rotation for after-hours support as needed.… more
- CACI International (Washington, DC)
- …to support the Department of Homeland Security (DHS) Network Operations Support Center (NOSC) Infrastructure team. The NOSC provides 24x7x365 support ... incidents and enterprise-wide outages. + Work in collaboration with Tier 1 support to identify when multiple...an escalation point for NOC operations + Pull in on- call support when/as needed. **Qualifications:** _Required:_ +… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed. Basic Hiring Criteria: + ... have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD....Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. + Must have… more