- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk Specialist ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a ... job, team, and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist ** for a Full Time position. The Tier I … more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …are responsive to the agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support ... to resolve complex hardware, software, and network issues. The Tier 2 Specialist partners with Tier...compliance with SLAs and security standards while delivering high-quality service to end users. Responsibilities: + Incident Support +… more
- Koniag Government Services (Washington, DC)
- …off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with...CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop… more
- TekSynap (Dahlgren, VA)
- …& Qualifications** TheTekSynap is seeking a **Senior Customer Technical Support Specialist (Help Desk ).** The Senior Customer Technical Support ... Specialist (Help Desk ) serves as Key Personnel under the NSWCDD Corporate...Department of Defense (DoD) and Navy IT security and service management policies. **RESPONSIBILITIES** + Provide Tier … more
- CACI International (Fort Meade, MD)
- …of Travel Required: None Type of Travel: None * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. ... Help Desk Specialist Job Category: Information Technology...and systems. **Responsibilities:** This role is for an IT specialist in support of Tier 1 operations… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity ... + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System Monitoring: Monitor… more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. This ... an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on initial...more complex problems. + Provide initial point of contact ( Tier 1 support) for users experiencing hardware, software, and… more
- M. C. Dean (Vienna, VA)
- …lives, and changing the world for the better. We are seeking a **Help Desk System Specialist ** to join our **Security and Electronic Systems (SES)** business ... of issues by tracking progress on tickets/identifying gaps in service . This position falls under the supervision of the...incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management,… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- TekSynap (Springfield, VA)
- …the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service ... aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist / Service Desk Lead to join our team supporting a government… more
- NANA Regional Corporation (Herndon, VA)
- We are seeking an IT Support Specialist I (Help Desk Technician) at our corporate office in Herndon, VA. This is an entry level position. The position will ... request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service...be available to work non-standard hours. + Comfortable with desk side support. + Must be a team player.… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …in a fast-paced environment. + Must be able to monitor and process Capabilities Service Desk tickets. + Certification: 8570 compliant with a Security + ... experience **US Citizenship Required:** Yes **Job Description:** Unified Communications Specialist At GDIT, people are our differentiator. As a...scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across… more
- KBR (Bethesda, MD)
- …Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... Title: Information Technology Customer Support Specialist Belong. Connect. Grow. with KBR! KBR's National...traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided,… more
- Chenega Corporation (Fort Belvoir, VA)
- …Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support ... Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA Join our...Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond to … more
- EPS Corporation (Dahlgren, VA)
- …Job Description EPS Corporation is seeking a dedicatedCustomer Technical Support Specialist (NEN)to provide exceptional customer service and technical support ... Customer Technical Support Specialist (NEN) - (757) Share this job as...desk system. + Escalate complex technical issues to higher- tier support when necessary while maintaining communication with the… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT… more
- Actalent (Fort Belvoir, VA)
- …Support. + Understanding of licensing, particularly Our Client or competitor licensing. + Help desk experience with a focus on customer service and maintaining a ... Ft. Belvoir, VA. This role involves providing exceptional customer service while ensuring that software, devices, and products are...Bachelor's degree in a relevant field. + Experience in Tier 1, Tier 2, and Tier… more
- Clark Construction Group, LLC (Mclean, VA)
- We are seeking a Workday Specialist to provide consistent day-to-day production support and functional configuration for our Workday platform. This role is essential ... strong problem-solving skills, and a commitment to providing excellent internal customer service . This is an onsite role in our McLean, VA office.… more