- Insight Global (Richmond, VA)
- Job Description A global travel insurance company is looking for a Customer Experience Team Lead to join its fast-growing team in Richmond, Virginia. This ... key employee will oversee the daily operations of the company's CX ( Customer Experience Specliast) team, ensuring efficient and effective customer service… more
- Woodforest National Bank (Gloucester, VA)
- …customers, community members, and retail partners. * Embrace and leads a technology driven customer experience . * Lead , partner and execute a community ... loans through inside and outside business calling. * Enhance customer experience and the reputation of the...Work Status: . Full-Time. Supervisory Responsibility: . Mentor or lead a team of more junior staff but does… more
- Ledbury, Inc (Richmond, VA)
- Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations Team. Your background in sales management has equipped you to ... departments to create an exceptional brand experience . The Role + Lead the Customer Experience team, using a customer -first mentality by developing… more
- Iron Mountain (Richmond, VA)
- … leader skilled in VoC research and translating insights into programs that improve customer experience and lead to expanded relationships with customers? If ... Develop customer journey maps for critical moments in the customer experience , highlighting where and how changes can improve satisfaction and business… more
- Deloitte (Richmond, VA)
- …for long-term, onsite client service delivery. Work you'll do/Responsibilities This is a lead role in Workday Customer Accounts for a large media operate ... collaborative environment? As an experienced Workday Order to Cash Lead you will have the ability to share new...Technology, Computer Engineering, or related IT discipline; or equivalent experience + 3+ years of Workday Customer … more
- System One (Richmond, VA)
- Technical Customer Service Account Manager Lead **Employment Type:** Contract/Temp **Date Posted:** 9/24/2024 **Location:** Remote **Pay Range:** $40.00 - $55.00 ... Exciting opportunity at a Big Brand! Motivated and experienced Customer Service/Account Representative Lead to join our...for the role, the ideal candidate will have proven experience working in a customer service position,… more
- Burlington (Richmond, VA)
- …retail, and you thrive in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service ... and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead ...and customer feedback surveys by maintaining a customer -first focus and delivering a consistently great experience… more
- IQVIA (Richmond, VA)
- …financial management; communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager, and/or a ... improvements, issue escalation, workload projections, and provide technical expertise. + Lead direct negotiations with customer , eg, timelines, financial,… more
- GE Vernova (Richmond, VA)
- …and solution skills. + Proven analytical and organizational ability + Prior experience in a customer support/facing role; strong commercial mindset. Anticipates ... pay offered may be influenced by a variety of factors, including the candidate's experience , education, and skill set. This Lead Professional Band position is… more
- Burlington (Richmond, VA)
- …on the sales floor, ensuring a consistently positive customer and associate experience . The Retail Store Closing Lead will circulate throughout the store and ... leadership rotation schedule. **Responsibilities:** + Role model for exemplary customer service behaviors. The Retail Store Closing Lead...Store Closing Lead will provide a great Customer Service experience to all customers and… more
- Merck (Richmond, VA)
- … customer (payer) account and is responsible for the overall (payer) customer experience . + Establishes relationships and maintains a pervasive communication ... for this hybrid position will have responsibilities as both an Institutional Account Lead (IAL) and Payer Account Executive within the assigned geography and for… more
- PNC (Richmond, VA)
- …brand imperatives. * Lead the execution of creative campaigns that drive customer and financial growth in partnership with PNC's agency of record. * Influence ... investing in a newly formed Product Marketing team to lead the strategic planning and execution of new program...Advocates for and acts as the voice of the customer . Experience & Qualifications: * 5+ years'… more
- Highmark Health (Richmond, VA)
- …them to create innovative products and services. **ESSENTIAL RESPONSIBILITIES** + Lead to provide strategic consultation to business customers in defining or ... researching, identifying and internally marketing enabling technologies based on customer capability requirements. Facilitate development of the most complex… more
- Veralto (Richmond, VA)
- …to improve lead program and processes + Identify and monitor customer trends in drinking water, wastewater, and industrial markets + Relay pertinent product ... or laboratories, water testing requirements and procedures, and water control regulations. Proven experience in lead qualification or inside selling + Skilled in… more
- Highmark Health (Richmond, VA)
- …supporting our Contact Center of the Future programs. **ESSENTIAL RESPONSIBILITIES** + Lead to provide strategic consultation to business customers in defining or ... researching, identifying and internally marketing enabling technologies based on customer capability requirements. Facilitate development of the most complex… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …2 years of professional experience . . Proven experience in a lead generation, sales, or customer service role, preferably in the real estate industry. ... Strong analytical skills with attention to detail for evaluating lead quality. . A customer -focused approach with...It For You?** When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the… more
- CVS Health (Richmond, VA)
- … in Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork; ... health care more personal, convenient and affordable. **Position Summary** The Lead Director of Observability Governance is responsible for leading strategic… more
- Ford Motor Company (Richmond, VA)
- …to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity ... are as smart as you are. Selected individual will lead efforts related to the engineering, implementation and ongoing...Science or other related field + 5+ years of experience working as a SCCM Administrator responsible for managing… more
- Ford Motor Company (Richmond, VA)
- In this position The ADAS Core HW Quality/Warranty Lead will play a critical role in enhancing the upfront quality of ADAS core hardware components. This position ... of our Core ADAS team, you will contribute and lead projects related to: + Organize and conduct internal...prevention to drive continuous improvement in product performance and customer satisfaction. + Coordinate with other departments, such as… more
- TTEC (Richmond, VA)
- …them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for ... days and ignite your career with TTEC's award-winning employment experience . As a Bilingual Team Lead working...proper tools and systems to accomplish day-to-day tasks + Customer -focused mindset + Comfortable with computer systems **What You… more