- TEKsystems (Richmond, VA)
- …to prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, ... on Microsoft Office applications, including Office 365 email and Outlook Description: The Help Desk Analyst is responsible for assisting and providing technical … more
- Deloitte (Richmond, VA)
- … specifically for mobile devices. + At least five years of experience providing IT Support (Desktop/ Help Desk ), systems administration, and mobile ... time in the future Preferred: + At least five years of experience providing IT Support (Desktop/ Help Desk ), systems administration, and mobile device … more
- Vaco (Richmond, VA)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in...Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center. This person… more
- Insight Global (Richmond, VA)
- Job Description A local state agency is looking for an IT Help Desk candidate who is responsible for creating, updating, and resolving level I incidents and ... crucial to the agency's Service Delivery. Analysts for the IT Help Desk are further...for triaging and escalating high-priority incidents to the applicable support team. The pay rate for this role is… more
- Ensono (Richmond, VA)
- …the benefit of IT systems while mentoring team members with client support . Position reports to Manager Information Technology, Info Sys. Key Areas of Focus for ... the stability, integrity, and efficient operation of information systems that support core organizational functions and clients. This is achieved by monitoring,… more
- NTT America Solutions, Inc. (Richmond, VA)
- …a managed service is provided to all clients, ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, ... resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity.… more
- SHI (Richmond, VA)
- …The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, ... proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely...17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. **But the heartbeat of… more
- Lincoln Financial Group (Richmond, VA)
- …access and support to the entire Lincoln enterprise. As a part of this IT Security Identity team, this specialist will help to ensure the rest of the ... + Acts as an escalation point for security problems not resolved by the IT Service Desk . + Uses problem solving methodology for decision making and follow up +… more
- H&R Block (Hopewell, VA)
- …in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also ... Joining us as an **Associate Team Leader** , you'll support a single retail office during tax season to...committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and… more
- Fujifilm (Richmond, VA)
- …concepts, the difference between thetwo, and Fuji's best practice guidelines. Help develop and maintain upgradedocumentation for the overall process and versions. ... timely and accurate technical documentation to MI Upgrade teams. + Provide technical support to customer base via telephone and on-site visits when necessary. +… more
- Eliassen Group (Richmond, VA)
- …and cloud-based systems. The Senior Database Administrator handles technical escalations from help desk staff and supports our employees and contractors with ... challenging problems quickly. You will be responsible for DBA support and SQL development for both on-premises data center...will get their hands dirty and jump in and help the team- of currently 3 other Database developers… more
- Stellar Innovations (Richmond, VA)
- …Certification. + MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be achieved after starting ... Veteran-Owned Small Disadvantaged Business. SIS provides Professional Services & Information Technology Support and is fast emerging as an innovator with a record of… more
- Prime Therapeutics (Richmond, VA)
- Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every ... to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the licensing… more