- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials ... As the IT Specialist, you will: Process Improvement: Continuously evaluates help desk operations and suggests improvements for efficiency, user satisfaction,… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- ICF (Reston, VA)
- Description ICF International is seeking a Manager , IT Service Desk , to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ... level analysis and technical support group on the Service Desk . This role will work with other technical teams...+ 8+ years of technical support management experience supporting IT operations. + 8+ years of remote desktop support… more
- Leidos (Stafford, VA)
- **Description** The Leidos National Security Sector is looking for a Help Desk Manager to join our team in the Quantico, VA area supporting a program for a ... federal law enforcement agency. You will serve as the help desk manager for the...strategies to enhance service quality and user satisfaction oProvide IT hardware/software support to law enforcement agencies based in… more
- Leidos (Chantilly, VA)
- **Description** GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the ... day-to-day operations of a help desk , ensuring timely and effective resolution...written + Ability to quickly learn new software and IT concepts + Strong problem solving and decision making… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... + Aid with the relocation and implementation of user IT equipment. + Aid with relocation for workstation cabling...be available to work non-standard hours. + Comfortable with desk side support. + Must be a team player.… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... + Aids with the relocation and implementation of user IT equipment + Aids with relocation for workstation cabling...be available to work non-standard hours + Comfortable with desk side support + Must be a team player… more
- Epsilon, Inc (Quantico, VA)
- ** Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... desk , cybersecurity, and audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and troubleshoot tickets and… more
- TekSynap (Washington, DC)
- …programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Help Desk Tier II Technician to join our team supporting US ... are fully patched, anti-virus software and System Center Configuration Manager (SCCM) software are installed. + Use remote diagnosis...Services contract. The contract provides and operates an integrated IT Service Desk and IT … more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Manager . This position will be located in Washington DC and will be an onsite position. ... USD $142,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5620/service- desk - manager -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-5620_ **Category** _Information… more
- NuAxis Innovations (Washington, DC)
- …later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. **Knowledge Requirements:** ... **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- MPR Associates (Alexandria, VA)
- …exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team....incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + Answers company ... other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors to provide the… more
- TekSynap (Washington, DC)
- …the highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of ... Stay current with industry trends and best practices in IT help desk operations and...Manager will be responsible for ensuring that all help desk services meet or exceed client… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, ... thrive. **Your day at NTT DATA** The Data Center IT Infrastructure Technician supports client requests within their space...required. + 3-5 years of data center environment or help desk experience is required. + CompTIA… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... QA Manager willbe responsible forensuring that all help desk services meet or exceed client...contractual obligations. This role requires a deep understanding of IT help desk operations, strong… more
- GCyber (Arlington, VA)
- …+ Bachelor's degree in related field + Minimum 5 years' experience with help desk support and operation in a DoD IT environment + Minimum of 5 years ... GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile...operational efficiency. + Act as a liaison between the help desk team and senior management, translating… more
- TekSynap (Arlington, VA)
- …equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+ years ... lab. + Demonstrated excellence in planning, directing, and managing IT operations help desks. + Demonstrated successful...desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech… more
- General Dynamics Information Technology (Springfield, VA)
- …environments, assist with Active Directory user and group management, permissions, DNS, and Help Desk support. + Assist with networking tasks such as switch ... **Job Description:** **GDIT Summer Internship Program - Summer 2025 Summer Enterprise IT Internship** **Sponsorship is not available for this role.** At GDIT, our… more
- TekSynap (Washington, DC)
- …practices related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based software ... of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades… more