- Hackensack Meridian Health (Edison, NJ)
- …position will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Contact Center Workforce Management (WFM) Staffing & Reporting ... degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR a current… more
- Verint Systems, Inc. (Trenton, NJ)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Trenton, NJ)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Hilton (Trenton, NJ)
- …that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your ... feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page...qualifications:** Five \(5\) years of work experience in product management in contact center technology,… more
- Lincoln Financial Group (Trenton, NJ)
- …as a subject matter expert in forecasting methodologies, data analysis, and workforce management strategies for the contact center . You will play a ... trends, and actionable recommendations to optimize workforce management strategies. + Collaborate closely with contact ... management strategies. + Collaborate closely with contact center leadership to translate forecasted volumes… more
- Hackensack Meridian Health (Edison, NJ)
- …mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst** , you will utilize workforce ... are met. Evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which...+ Minimum of 1 year of experience in a contact center environment + Minimum of 1… more
- NJM Insurance (Trenton, NJ)
- …who is eager to learn about our company by assisting in our Personal Lines Workforce Management Team. If you are majoring in Operations Management , Business ... Responsibilities: + Manage incoming requests from supervisors in the contact center + Escalate risks + Maintain...Seniors for the summer of 2025 + Major Operations Management , Business and or Analytics/Statistics + Must have 3.0… more
- Sanofi Group (Bridgewater, NJ)
- **Job Title :** Global Head of Agile Center of Excellence_location France-EU countries-US_all genders This position can be based on the East Coast of the USA or in ... around the world. As Global Head of the Agile Center of Excellence (CoE) within Digital Organizational Capability &...the transformation process and be the main point of contact and business partner for business leaders. + Understands… more
- Educational Testing Service (Princeton, NJ)
- …acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and ... to power human progress worldwide. **Position Summary** The Client Management - Lead acts as an 'Account Manager' and...acts as an 'Account Manager' and provides key client contact on higher revenue/higher risk contracts. In the case… more
- CVS Health (Trenton, NJ)
- …skills. + Requires in-depth knowledge and specific experience on workforce management applications in both contact center and back-office environments. ... Verint I360 preferred + Experience in PBM workforce management solutions and operations ( contact center and back-office solutions) **Skill in:** + Small… more
- PSI Services (Trenton, NJ)
- …+ Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is ... We do this by being the best provider of workforce solutions, which foster both technology and science to...management , compensation, and compliance, specifically for the Test Center staff. The Associate People Partner will act as… more
- Hilton (Trenton, NJ)
- …new process rollouts, improvements, and innovations\. It is critical to understand the contact center business and the ability to partner with teams across ... minimum qualifications:** + Two \(2\) years of experience working in a high\-volume contact center that handles inbound and outbound communication via telephone,… more
- Humana (Trenton, NJ)
- …IT Service Management (ITSM) practices, ServiceNow product owners, Customer Experience Center Platform team ( contact center ), and other product teams ... role focuses on enhancing the experience of our diverse workforce , which includes members from contact centers,...success of solutions pursued. + Interact directly with senior management to advise on and obtain input for evolving… more
- TD Bank (Princeton, NJ)
- …and resolving gaps + Provides coaching, mentorship and guidance to teammates + Oversees management of team requiring workforce to decision on acceptable level of ... contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads,… more
- CVS Health (Trenton, NJ)
- …Minimum 2 years experience in utilizing Avaya CMS Supervisor or similar ACD system for contact center management and reporting. + Minimum 2 years experience ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...will need to possess a strong working knowledge of workforce management tools and processes as well… more
- Evolent (Trenton, NJ)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- Verint Systems, Inc. (Trenton, NJ)
- …+ Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and ... + Minimum of 3-5 years' of industry experience + Understanding of Workforce Management and/or Quality Monitoring solutions + Proven experience demonstrating… more
- Bank of America (Pennington, NJ)
- …and proper call management of all team members in relation to the contact center strategy; conduct ongoing training as needed; responsible for molding the ... Key responsibilities include ensuring schedule adherence and proper call management of all team members in relation to the... of all team members in relation to the contact center strategy, promoting work unity improvements… more
- Pearson (Trenton, NJ)
- …and strong performance history. + Coach direct reports on sales strategy, pipeline management , opportunity management , and career development. + Meet with sales ... proven record of success. + 2+ years of leadership and/or people management experience leading professionals. + Experience selling to executive decision-makers in a… more
- ISC2 (Trenton, NJ)
- …knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve ... unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you...people strategy. The HRBP is the prime point of contact for assigned business leaders and leads assignments of… more