- Hackensack Meridian Health (Edison, NJ)
- …position will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Contact Center Workforce Management (WFM) Staffing & Reporting ... degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR a current… more
- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. The **Supervisor, Contact Center ** will be responsible for the daily supervision and coordination ... of the Patient Access Center , a fast-paced centralized contact ...in adherence to their shift schedules. + Collaborates with Workforce Management to optimize staff schedules to… more
- Hackensack Meridian Health (Edison, NJ)
- …mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst** , you will utilize workforce ... are met. Evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which...+ Minimum of 1 year of experience in a contact center environment + Minimum of 1… more
- NJM Insurance (Trenton, NJ)
- …a 5-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center ! Join a best-in-class team that has been certified by JD Power ... Claims Experience - 6 years in a row! Our Contact Center team enjoy: + Salary begins...and administer transactions when necessary + Demonstrate effective time management to achieve performance goals/targets + Provide procedurally accurate,… more
- Bob's Discount Furniture (Piscataway, NJ)
- …and development of all employees. The ability to work with a diversified workforce and maintain constant open communication on all policies and procedures is ... oversee the business + Proficient in using a warehouse management system (WMS) - as well as Microsoft Outlook,...state or local law. If you would like to contact us regarding the accessibility of our website or… more
- Novo Nordisk (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... in the planning, submission, review and approval, distribution and lifecycle management of promotional marketing materials. The Manager will oversee the process… more
- NJEDA (Trenton, NJ)
- …health policy, both in New Jersey and across the United States, perinatal workforce development, grant writing, research, and project management . + Oversees ... will support and inform the development of the Maternal and Infant Health Innovation Center in Trenton, and will serve as a day-to-day resource for both EDA staff… more
- Verint Systems, Inc. (Trenton, NJ)
- …with business needs and direction. + Architect scalable and resilient cloud-based contact center infrastructure. + Leverage unified communications, telephony and ... to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators... contact center technologies and platforms.… more
- Pearson (Trenton, NJ)
- …and Psychological Testing **Communication Skills, Technical Presentations, and Client Contact ** + Demonstrates communication skills, (oral, written, and business), ... necessary to function effectively as a primary contact with internal project teams and external clients with...complex testing program or research project **Project and Talent Management ** + Demonstrates project management skills necessary… more
- TD Bank (East Windsor, NJ)
- …coaching, mentorship and guidance to others within area of expertise + Oversees management of team requiring workforce to decision on acceptable level of ... contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads,… more
- Pearson (Trenton, NJ)
- …and Psychological Testing **Communication Skills, Technical Presentations, and Client Contact ** + Demonstrates communication skills, (oral, written, and business), ... conferences + Submits manuscripts for publication + May serve as the primary contact for Psychometric and Research Services (PRS), (eg, represents PRS in meetings… more
- Hilton (Trenton, NJ)
- …a hospitality company with an award\-winning culture\. On the Software Engineering \- Contact Center team reporting to the Director Principal Platform Architect, ... you will support projects including our Next Gen Contact Center Platform, Reservation and Booking System, and Guest Assistance Platform\. **HOW WE WILL SUPPORT… more
- Pearson (Trenton, NJ)
- …and Psychological Testing **Communication Skills, Technical Presentations, and Client Contact ** + Demonstrates communication skills, (oral, written, and business), ... national conferences + Serves as an internal Psychometric and Research Services (PRS) contact (eg, represents PRS in meetings and other communications) for a testing… more
- Bank of America (Pennington, NJ)
- …and proper call management of all team members in relation to the contact center strategy; conduct ongoing training as needed; responsible for molding the ... Key responsibilities include ensuring schedule adherence and proper call management of all team members in relation to the... of all team members in relation to the contact center strategy, promoting work unity improvements… more
- J&J Family of Companies (Titusville, NJ)
- …of Related Experience: * 7-8 years Pharmaceutical or Healthcare Industry and Contact Center management /operations Required Knowledge, Skills and Abilities: ... Affairs. This individual is responsible for the organizational effectiveness, management and continuous optimization of the customer experience and engagement… more
- Fiserv (Trenton, NJ)
- …successful Relationship Manager do at Fiserv?** You will assume the relationship management role in leading Fiserv's overall business relationship with a portfolio ... of clients from a strategic and consultative perspective. Serving as the primary contact for the client's executive and/ or senior level leaders, you will be… more
- Ford Motor Company (Trenton, NJ)
- …thinker and technically proficient Director of Atlassian Products to lead the setup, management , and optimization of our Atlassian suite. This role will ensure that ... our Atlassian tools, including Jira, Confluence, Jira Service Management , and others, are implemented correctly from the start and continuously improved to meet the… more
- Verint Systems, Inc. (Trenton, NJ)
- …sales and partner channels, as well as having a deep understanding of the contact center market landscape, competitive analysis, and pricing strategy. A strong ... to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation, via our Open...to market growth. + Work with our go-to-market, product management , and sales teams to evolve and develop our… more
- Verint Systems, Inc. (Trenton, NJ)
- …sales and partner channels, as well as having a deep understanding of the contact center market landscape, competitive analysis, and pricing strategy. A strong ... to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation, via our Open...to market growth. + Work with our go-to-market, product management , and sales teams to evolve and develop our… more
- Fiserv (Trenton, NJ)
- …with other engineering teams to provide technical support for all storage management -related activities. You will provide technical and operational support in a ... storage team on all technical matters related to storage management . **What you will do:** + Manage, maintain, and...of key IBM and DELL software products: TDMF, Control Center and Mainframe Enablers + Participate in disaster recovery… more