- CVS Health (Woonsocket, RI)
- …And we do it all with heart, each and every day. **Job Purpose and Summary:** The Call Center Analyst (Level 107) role has evolved beyond traditional call ... trends, identify systemic issues, and drive operational improvements. The analyst leverages advanced tools-including Excel (with formulas and pivot...+ Minimum 1 year of experience working in a call center environment + Minimum 1 year… more
- Boston University (Boston, MA)
- **OPERATIONS ANALYST I, IS&T IT Help Center ** **Job Description** **OPERATIONS ANALYST I, IS&T IT Help Center ** **Category** Charles River Campus --> ... and inclusive community. You will join as an Operations Analyst I where you will serve as a subject...fully onsite position. This position may entail being on call and working evening, weekend and/or holiday hours, as… more
- Boston University (Boston, MA)
- **CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center ** **Job Description** **CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center ** **Category** Charles River ... business processes using Information Technology solutions. You may be required on call and working evening, weekend and/or holiday hours, as needed. **Required… more
- Dana-Farber Cancer Institute (Boston, MA)
- …Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of ... the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations… more
- Evolent (Providence, RI)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... for the mission. Stay for the culture. **What You'll Be Doing:** **Lead Analyst , Performance Analytics - Oncology & Member Product Focus** **Overview:** Evolent is… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- Evolent (Providence, RI)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support** is a highly motivated person with...during business hours and outside of normal business hours (on- call support) + Contribute to writing T-SQL code and… more
- Serco (Middletown, RI)
- **Position Description** As the **Logistics Analyst ** , you will help enhance product work-flow through support of logistics products that affect production, ... and inventory for customers at the Naval Undersea Warfare Center (NUWC). You will create and review procedures for...accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1.… more
- Serco (Middletown, RI)
- …the Navy - Serco has a great opportunity for you! This Logistics Analyst position will be on a dynamic team responsible for engineering support, maintenance ... an impact on our national security. Serco supports the Naval Undersea Warfare Center (NUWC) including support for the design, acquisition, testing and sustainment of… more
- Bank of America (Boston, MA)
- Identity and Access Management (IAM) Analyst (Mainframe / RACF exp. required) Boston, Massachusetts;Washington, District of Columbia **To proceed with your ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Boston/Identity-and-Access-Management--IAM-- Analyst Mainframe RACF-exp-required-\_25045478-2) **Job Description:** At Bank of America,… more
- Bank of America (Boston, MA)
- …+ Functional knowledge of multiple products and/or channels (eg Credit, Debit, Digital, Call Center , etc.) + Experience managing relationships and projects with ... Fraud Analytics and Innovation Lead Analyst Charlotte, North Carolina;Plano, Texas; Richmond, Virginia; Sun City West, Arizona; Boston, Massachusetts; Chandler,… more
- Evolent (Providence, RI)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... and operations management to match staff to demand and/or reallocate task/work/ call volumes. + Analyzes schedule performance, forecast accuracy, and underlying… more
- Securitas Security Services USA, Inc. (Boston, MA)
- …Dispatcher positions are highly sought after. If you have experience in positions like Call Center Representative, Dispatch or Camera Monitoring this role is a ... **JOB SPECS:** **Title:** Security Dispatcher (Security Operations Center ) **Location:** Boston, MA (near South Station) **Schedule:** Wednesday-Saturday (10pm-8am)… more
- Zones LLC (Boston, MA)
- …Associate's degree in computer related field AND/OR 2 years in a customer support or call center like environment. + Ability to learn and become knowledgeable of ... difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level...fast-paced but fun work environment. + Promote teamwork and call center success + Must have an… more
- Oracle (Providence, RI)
- …unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve ... healthcare providers Since 1986, the Oracle Health Immediate Response Center has been the "ER" for our customers around...the world who provide patient care. As a Systems Analyst III, your primary task will be to provide… more
- Public Consulting Group (Providence, RI)
- …via PowerShell; implement guardrails and peer-reviewed scripts. + Participate in on- call rotation and major incident bridges. **Required Qualifications** + 3-5 years ... **Tools & Technologies** + AWS and Azure Cloud Operations + Exchange Admin Center , Security & Compliance Portals. + Microsoft Defender for Office 365, Purview (DLP,… more