- Liberty Utilities (Blackstone, MA)
- Manager , Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... + Recommend and implement process improvements based on data insights . + Support the Manager of Data...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Datavant (Providence, RI)
- …an end-to-end VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop ... teams to do their best work together. **Key Responsibilities** ** Voice of Customer & Insight Alignment** +...internal and external use **Enablement & Product Readiness** + ** Customer -Informed Enablement:** use customer insights … more
- Validity (Boston, MA)
- …the broader relationship team. + Act as the voice of the customer internally, sharing feedback and insights with Product, Engineering, and other ... About the Role As an Associate Customer Success Manager (ACSM) at Validity,...CSMs spend time analyzing data, creating materials, and tailoring insights to each customer 's business goals. Beyond… more
- Coinbase (Providence, RI)
- …* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide technical ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. The ... team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or… more
- CVS Health (Woonsocket, RI)
- …. Reduce call center volume . Advance competitive positioning **Position Summary** As the Customer Experience Strategy Manager , you will play a critical role in ... team within Caremark Member Operations (CMO) Strategy is a dedicated group of Customer Experience (CX) professionals who partner across the enterprise to improve the… more
- Staples (Framingham, MA)
- …and high-performing online interactions across desktop, mobile, and app. Using customer insights , experimentation, behavioral data, and deep eCommerce expertise, ... ** Manager , Digital Experience (Print Services)** The Digital Experience...digital initiatives with business goals. + Act as the voice of the customer by driving decisions… more
- Oracle (Providence, RI)
- **Job Description** **Principal** **Technical Program Manager (TPM), Oracle Cloud Infrastructure - Job level IC4** Overview Are you a creative person who loves a ... you've been dreaming of as our Principal Technical Program Manager . If you have a passion for innovation in...leading initiatives to improve, deliver, and enable reporting and insights . You will manage the development and implementation process… more
- Wayfair (Boston, MA)
- …leadership to drive alignment and visibility. + Serve as a merchandising advocate and voice of the customer within your vertical, identifying gaps and surfacing ... H-1B, H-1B1, E-3, O-1, J-1, or TN. Product Merchandising Manager When you shop online, do you think about...excited by the opportunity to use data, user behavior insights , and cross-functional influence to shape a world-class digital… more
- Cole-Parmer (Franklin, MA)
- …reduction initiatives. + Execute competitive assessments and voice of customer /market research to gain market insights for competitive, differentiated ... customer expectations. This role will leverage market and customer insights into enhancing and developing new...partnering with internal teams to ensure final product exceeds customer expectations. The Senior Product Manager will… more
- Oracle (Providence, RI)
- **Job Description** Product Marketing Manager - Oracle Fusion Data Intelligence As a Product Marketing Manager for Oracle's Fusion Data Intelligence, you will be ... generation, and analyst impact. **3. Competitive Intelligence & Market Insights ** + Monitor competitor capabilities, positioning, and messaging to proactively… more
- Cisco (Providence, RI)
- …Meet the Team Cisco Security & Infrastructure seeks a Product Marketing Manager with deep technical expertise, marketing insights and phenomenal storytelling ... your customers' struggles. You will work closely with sales, campaigns, and customer success teams to ensure your product positioning resonates with target… more
- Coinbase (Providence, RI)
- …alignment. Attendance is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, ... sizing, opportunity assessment, and turning complex data into actionable product insights * Demonstrated experience driving AI-powered customer support… more
- Wayfair (Boston, MA)
- As a Revenue Operations Manager , you will play a crucial role in optimizing our Premier and Category sales. Your main goal is to improve sales efficiency and provide ... senior leaders with the insights they need to develop and implement a successful...implement a successful strategy. Reporting directly to the General Manager of the Premier and Category Sales, you will… more
- S&P Global (Boston, MA)
- …the Role:** **Grade Level (for internal use):** 11 **About the Role:** The Account Manager role serves as the primary commercial lead for an assigned portfolio of ... responsible for collaborating across internal functions to deliver a cohesive customer experience. They deeply understand the client business strategies and market… more
- Wayfair (Boston, MA)
- …has to regularly make tactical decisions to influence revenue trends and improve the customer experience, and also needs to keep a tight pulse on progress along ... a deep understanding of trends in internal performance indicators, customer health and competitive developments. Wayfair's Business Trends team...in real time. We are looking for a Senior Manager who will own the revenue performance narrative for… more
- Cengage Group (Providence, RI)
- **Associate Portfolio Manager (APM) - Key Markets** **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping ... employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to.... **What You'll Do Here** As an Associate Portfolio Manager (APM) on the Key Markets Team, you will… more
- Coinbase (Providence, RI)
- …we produce insights which directly move the company's bottom line. Customer Support/Experience is one of the most critical touchpoints in Coinbase's relationship ... doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey, from prevention through resolution, and use data to eliminate… more
- Oracle (Providence, RI)
- …marketing, and sales, with a mandate to craft compelling narratives, arm customer -facing teams with unbeatable competitive insights , and accelerate adoption of ... as a trusted advisor to field teams, providing real-time insights on market trends and customer needs....to inform product strategy and roadmap. . Be the " voice of the customer ", synthesizing feedback into… more
- Coinbase (Providence, RI)
- …science, and business analytics, our team transforms raw data into actionable insights through solid pipelines, scalable data models, and intuitive tools. By ... it's building robust data pipelines or directly solving business problems and delivering insights . As the leader of the analytics engineering team, you're going to:… more