- Piedmont Airlines (Huntington, WV)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- Humana (Charleston, WV)
- …eligibility. You'll work cross -functionally with care teams, sales agents, and customer service to support and retain members throughout their healthcare ... in navigating multiple computer tools/systems/screens + 2+ years of Medicare customer service experience or sales experience (virtual/telephonic preferred) +… more
- Concentrix (Charleston, WV)
- …calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving...policies while meeting performance goals. + Respond to inbound customer and agent inquiries related to policy… more
- Capital One (Charleston, WV)
- …our internal agent -facing products that enable us to provide excellent service to customers, and be asked to coordinate between stakeholders, engineering, and ... Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is...while mitigating product risks + Transformational Leadership - Leads cross functional teams to solve customer problems… more
- Cognizant (Charleston, WV)
- … Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level role involves ... access, including EC2, S3, Azure AD/Entra ID, and MFA architecture. + Deliver customer service excellence in unified contact center environments, using Genesys,… more
- Oracle (Charleston, WV)
- …define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX Service product team. This ... dynamics to develop differentiated strategies for AI Agents in customer service . + ** Cross -Functional Collaboration:**...+ Work with UX teams to design intuitive AI Agent interfaces for digital customer service… more
- Coinbase (Charleston, WV)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Oracle (Charleston, WV)
- …-focus of the leading enterprise software company in the world._ Oracle Generative AI Agent Service is an exciting team in Oracle Cloud Infrastructure. We are ... be leading the effort of building distributed, scalable, high-performance generative AI agent service in partnership with our applied scientists and software… more
- Oracle (Charleston, WV)
- …team within one of the world's largest cloud platforms. The Generative AI Service team within OCI is focused on developing infrastructure and tools to operationalize ... and implementation of scalable, distributed systems that serve LLMs and support agent -based workflows. You will work in a collaborative environment with applied… more
- Coinbase (Charleston, WV)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- Rubrik (Charleston, WV)
- …existing environments (hypervisors, storage, networking, identity, ticketing/ITSM, SIEM, etc.). Service Industrialization & Partner Enablement + Collaborate cross ... The New Product Introduction (NPI) & Service Creation Solution Architect role is a new...standard BOMs, sizing guidelines, and configuration patterns for typical customer and MSP use cases. Presales & Solution Architecture… more
- Rubrik (Charleston, WV)
- …environment, takes pride in quality work product, and thrives in a customer - service -oriented role. This role will primarily focus on the administrative ... tools * Collaborate with other internal sales clients and cross -functional departments within Rubrik on behalf of Legal *...and/or IT businesses, with knowledge of SaaS and cloud-based service offerings a plus \#LI-Remote The minimum and maximum… more
- Oracle (Charleston, WV)
- …(GBU) Generative AI team is responsible for leading Generative AI and Agent needs of business applications serving variety of markets including Finance, Hospitality, ... and engineers to deliver high quality generative ai and agent features that delights our customers with the confidence...in the field of generative AI. + Collaborate with cross -functional teams to drive the development and adoption of… more
- Oracle (Charleston, WV)
- … agent -driven actions with existing automation systems (LARS, CI/CD, service health signals). Contribute to next-generation self-healing and autonomous operations ... (ST) and multi-tenant (MT) OAC instances. Expand automated coverage for service health, capacity, cluster availability, and network-related alarms. Enhance AI-driven… more
- Coinbase (Charleston, WV)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... Attendance is expected and fully supported. * *Team*- The Agent Productivity Tools (APT) team is a vital part...efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater… more
- PagerDuty (Charleston, WV)
- …PagerDuty is seeking a **Principal Compensation Partner** to join our diverse, customer -focused team! As Principal Compensation Partner, you will report to and ... You will be empowered to identify opportunities and execute efforts to improve our service delivery model and content, and to scale and automate our processes. The… more
- Capital One (Charleston, WV)
- …and prioritize multiple projects simultaneously + Identify, prioritize, and launch innovative, customer , agent and merchant focused payment products that drive ... offerings to consumers globally. Velocity Black has built a unique customer experience - its proprietary platform offers inspiration, recommendations and fulfillment… more
- Oracle (Charleston, WV)
- …the core cloud services that power modern enterprise applications. The Generative AI Service team focuses on building and scaling systems that enable Large Language ... Models (LLMs) and agent -based AI applications to run reliably and efficiently in...Java. - Participate in code reviews, design discussions, and cross -team collaboration. - Assist in deploying and monitoring services… more
- Oracle (Charleston, WV)
- …We act with the speed and attitude of a start-up, with the scale and customer -focus of the leading enterprise software company in the world. Oracle Generative AI ... Service is an exciting team in Oracle Cloud Infrastructure....intersection of business and engineering. + Work closely with cross -functional teams to integrate evaluation capabilities, identify new opportunities… more
- Humana (Charleston, WV)
- …+ Design, development, and deployment of AI-powered solutions to automate agent workflows, enhance customer engagement, and improve operational efficiency. ... discussions and leadership updates. + Proven track record of effective cross -functional collaboration. For your awareness, if you are selected, the first-round… more