- Oracle (Providence, RI)
- … Success initiatives and inform continuous improvement. + Present clear, actionable insights and recommendations to Customer Success leadership and other ... driving our customers' engagement, satisfaction, and long-term success . As an Insights Analyst, you will analyze customer behaviors and business trends,… more
- Deloitte (Boston, MA)
- Insights and Analytics Senior Consultant Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative ... the customer /brand studies + Dive into large datasets, uncovering insights , and providing impactful recommendations to clients leveraging tools like Google… more
- NTT America, Inc. (Providence, RI)
- …Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The ** Senior Customer Success Manager** is a skilled individual contributor ... Senior CSM plays a vital role in supporting senior team members, executing customer success...Contribute to the company's overall business strategy by providing customer insights and feedback that inform product… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... requests are routed to theappropriate productstakeholders. Influence product roadmaps by surfacing customer insights and trends. + Evolve the digital customer… more
- Wayfair (Boston, MA)
- Must be onsite in Boston, MA (Monday-Thursday) Senior Analyst, Journey Optimization At Wayfair, we care deeply about our customers. Our award-winning Customer ... to build trust and loyalty. From the moment a customer places an order through delivery and any post-order...and beyond Service, making collaboration a cornerstone of our success . If you're excited about driving business impact, working… more
- Capital One (Providence, RI)
- Senior Manager, Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... evaluate our security posture. + Product Roadmap Contribution: Provide insights on emerging cybersecurity trends and customer ...across various domains. + At least 4 years in customer -facingroles, acting as a trusted advisor to senior… more
- Amazon (Boston, MA)
- …and ML, proactively react, predict, and prevent problems. As a Principal Observability Customer Success Specialist within the AWS Specialists & Partners (ASP) ... Customer Success Center of Excellence organization, you...we can't achieve. Basic Qualifications - 10+ years of senior customer facing role experience - 15+… more
- Wayfair (Boston, MA)
- …& Operations organization. This team exists to deepen our business understanding of the customer base and use those insights to improve the end-to-end shopping ... provide visa sponsorship for employment authorization for this position. Senior Business Analyst, Sales Analytics Wayfair is seeking a...tools like Google BigQuery, SQL, and Looker to study customer and business data, synthesize insights , and… more
- Autodesk (Boston, MA)
- …+ Build strong strategic partnerships with senior leaders across Sales, Marketing, Customer Success , Operations, Product, and IT + Stay current on market ... We are seeking a highly experienced GTM Revenue Strategy Senior Manager to drive the strategy and execute strategic...You will collaborate closely with teams across Sales, Marketing, Customer Success , Product, Finance, and IT to… more
- Coinbase (Providence, RI)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... also build skills that support multiple career paths within Customer Success , Relationship Management, Sales, or Product....concisely. * Proven ability to build strong relationships with senior client stakeholders and maintain a high level of… more
- MongoDB (Boston, MA)
- …and impactful data products for GTM teams - that is, Sales, Marketing and Customer Success . These products drive smarter decisions, automate workflows, enable AI ... agents and deliver actionable insights that accelerate growth. If shaping the future of...Teams** + Collaborate deeply with GTM teams (Sales, Marketing, Customer Success , etc.) to ensure data products… more
- Oracle (Providence, RI)
- …The role partners closely with Product, Engineering, Sales, Marketing, Finance, and Customer Success to inform roadmap and investment decisions, accelerate ... compute and AI infrastructure for mission-critical workloads. We are seeking a Senior Director (M5) to lead the Outbound Product Management organization for OCI's… more
- CenterWell (Providence, RI)
- …partners to prioritize features that drive value. + Value Creation: Translate customer insights and business needs into requirements, ensuring measurable ... caring community and help us put health first** The Senior Product Owner - Clinical Referral and Specialty Care...with multiple stakeholder groups. + Expertise in Voice of Customer methodologies and translating insights into tangible… more
- Cole-Parmer (Franklin, MA)
- …and exceeds customer expectations. This role will leverage market and customer insights into enhancing and developing new and innovative products within ... as well as partnering with internal teams to ensure final product exceeds customer expectations. The Senior Product Manager will be responsible for driving… more
- Mastercard (Boston, MA)
- …alignment with business objectives and client requirements. * Support project / customer success teams in problem-solving efforts and structuring project ... Customer Acquisition and Engagement, Business Experimentation, Personalization, Market Insights , Security Solutions, and Open Banking. Focused on thinking big… more
- Danaher Corporation (Boston, MA)
- …product performance management and portfolio curation through robust analysis that drives insights and can be clearly communicated to senior leadership + ... Learn about the Danaher Business System which makes everything possible. The Senior Product Manager, Oncology Research Solutions is responsible for developing … more
- Oracle (Providence, RI)
- …frameworks (eg, HIPAA, HITRUST). + Partner with field engineering, implementation, and customer success teams to ensure frictionless deployment, integration, and ... customer requirements, regulatory constraints, and innovation opportunities to senior product and engineering leadership. 2. Advanced GenAI & LLM Innovation… more
- Otsuka America Pharmaceutical Inc. (Providence, RI)
- **Job Summary** ** Senior Manager, Digital Content and Social Strategy** Position Overview The Senior Manager, Digital Content & Social Strategy is responsible ... serve. Reporting to the Director of Corporate Brand and Reputation, the Senior Manager leads corporate website governance, social media strategy, analytics, digital… more
- Middlesex Savings (Walpole, MA)
- …a commitment to the success of the Bank and of their team. The Senior Banker I promotes strong customer relationships as follows: conducts a wide array of ... **Overview** It is the responsibility of the Senior Banker I to represent Middlesex Savings Bank...and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance… more