- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures ... IT support services, manages a team of service desk analysts, and acts as the...the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- The Service Desk Manager is responsible for overseeing IT service delivery to meet the needs of the CASTLE-NET program, managing processes, ... in IT , Business Administration, or related field + 8+ years of experience in service desk or IT support operations + Minimum 3-4 years of service … more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service … more
- GovCIO (Trenton, NJ)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... tablets, Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).… more
- GovCIO (Trenton, NJ)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Marriott (Basking Ridge, NJ)
- …prior to use. Report accidents, injuries, and unsafe work conditions to manager . Follow all company policies and procedures; ensure uniform and personal appearance ... all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine… more
- Citizens (Iselin, NJ)
- …Our Team? Our organization is committed to operational excellence and resilient IT service delivery. As a Major Incident Manager , you will play a pivotal ... IT incidents. As a critical member of our IT Service Management (ITSM) team, you will...+ Collaboration: Work closely with application owners, infrastructure teams, service desk staff, vendors, and business stakeholders… more
- SHI (Somerset, NJ)
- …MDM technologies. - Provide Tier 3 support and mentorship to junior staff and service desk teams. - Maintain accurate asset inventory and oversee mobile device ... proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely... projects and initiatives. - Experience with Apple Business Manager . - Strong background working with mobile carriers (Verizon,… more
- The Hartford (Morristown, NJ)
- Account Manager - OA09HN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here ... 3 days a week (Tuesday through Thursday). The Account Manager will serve as a critical partner to the...Wholesale Commercial Inland Marine organization. The individual focuses on service experience & book of business management with primary… more
- Atlantic Health System (Morristown, NJ)
- …data integrity, and enhancing end-to-end process efficiency across the HCM suite. The manager partners with HR Operations, IT , and business stakeholders to ... The HRT Manager is responsible for leading the stabilization and...across all modules (Core HR, Recruitment, On Boarding, Help Desk , Performance, Learn, Benefits, Absence, PTO, LOA) - Drive… more
- BlackRock (Princeton, NJ)
- **About this role** ** Service Desk Manager - Job Description** **About This Role** BlackRock is a global leader in investment management, risk management, ... funds, and other pooled investment vehicles. **Position Overview** The ** Service Desk Manager ** will lead...periods of time to highlight trends and forecasts. + ** Service management proficiency** : 8-10+ years in IT… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- The Field Office Support Lead (End User Service Lead - Field Support Manager ) provides senior-level end-user technical support and leadership for CASTLE-NET ... Microsoft Certified: Modern Desktop Administrator + ITIL Foundation certification + USACE IT environment familiarity + Help desk management system expertise… more
- GovCIO (Trenton, NJ)
- …documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic ... about customer service , able to explain technology in user-friendly terms, and...in real-time. + Prior experience with documentation in help desk , ticketing, or reporting systems preferred (training provided). +… more
- Pacific Northwest National Laboratory (Trenton, NJ)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... guidance to peers and stakeholders. + Participate in production support and service management activities (incident, problem, and change), as needed. HCM Functional… more