- Amazon (Seattle, WA)
- …to manage tooling for bulk customer resolutions. Key job responsibilities As a Sr . Product Manager you will lead requirements gathering, prioritization of ... feature development, and own driving both the product and program . You will partner with business teams, leaders, engineering...quality and performance. A day in the life The Sr . Product Manager needs to be an… more
- Amazon (Bellevue, WA)
- …implement new ideas. Because the problems this team solves are highly visible, a successful Sr Program Manager will weigh risks and opportunities and help ... impacts for downstream customers through High-Impact Defects, Unreconciled Returns, Concessions , and Escalations. This role will work to create...leaders to better perform their job functions. As a Sr . Program Manager , you will… more
- Amazon (Seattle, WA)
- Description This Senior Manager , Program Management, US Customer Experience will be the leader of the US Customer Experience (CX) Team working with Consumer ... definition and improvement programs, Calls Per Unit (CPU) and concessions reduction priorities, and with CS operations teams on...position will also lead a team of customer experience program and project managers in order to continuously improve… more
- Amazon (Bellevue, WA)
- …selection for Amazon's customers. We are seeking an experienced and results-driven Program Manager to oversee and drive key customer experience initiatives ... for managing and improving critical metrics related to customer contacts, concessions , cancellations, and overall customer satisfaction; You will work closely with… more
- Amazon (Bellevue, WA)
- …planet, not just on the bottom line. WWR&R includes business, product, program , operational, data, and software engineering teams, who together manage the lifecycle ... and damaged products. In this role, you will lead a team of program managers and process specialists responsible for under the roof returns processes, working… more
- Amazon (Seattle, WA)
- Description Amazon Customer Service (CS) is looking for an experienced Senior Program Manager to join Amazon Stores Global Quality (SGQ) team. In this role, ... organization. - Develop then drive a periodic business and program progress reporting as it relates to concessions...strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree Preferred Qualifications - 2+… more
- Amazon (Seattle, WA)
- …upstream, parallel, and downstream - this is an exciting opportunity for a Principal Program Manager to enter the team, think big, simplify & reinvent, and ... help set the future vision for the program ! This individual will own all customer & seller...which include: Reducing time to resolve a claim, reducing concessions cost, driving insurance adoption and reducing cost to… more