- Atlantis Casino Resort Spa (Reno, NV)
- …influence hotel operations to improve service levels and operational standards + Management of call center statistics and agent KPIs + Support call ... center leadership in researching call recordings + Build and maintain strong working relationships with levels of staff at the client hotel + Market surveillance + Travel as needed to both Reno, NV and Black Hawk, CO locations + Other duties as needed… more
- HomeSafe Alliance (Carson City, NV)
- …accurate details of the status of Customer move at designated points. + Customer service via a multichannel contact center within a team-oriented focus is of ... As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves...the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call… more