- NTT America Solutions, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors… more
- Ankura (Washington, DC)
- …secure, reliable, and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers and common ... cost, risk and service level trade-offs. Role Overview: The Service Desk Technician is responsible for ensuring consistent, world-class Tier 1 support of… more
- TEKsystems (Vienna, VA)
- Description: Help Desk Associate We are a level 1/1.5 Service Desk /Technology Solution Center support team taking customer calls live chats and walk-ins. ... able to work in a fast-paced environment to help consistently provide high-quality service and technical support to end users. Perform level 1-1.5 support for… more
- Lumen (Washington, DC)
- …connect the world and shape the future. **The Role** The Sr. Lead Support Desk Associate is responsible for possessing an expert level of understanding of ... and escalations around these processes. The Sr. Lead Support Desk Associate supports the SSC and Sales...is not limited to soft skills such as Customer Service skills or technical skills related to process and/or… more
- V2X (Springfield, VA)
- …challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our ... Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2...Strongly desired to be Microsoft Certified: Modem Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA):… more
- Commander, Navy Installations (Bethesda, MD)
- …at Bethesda, MD. The purpose of this position is to perform front desk and/or reservation functions for the lodging program. Responsibilities In order to qualify ... any other supplies or amenities maintained at the front desk . Keeps the front desk and lobby...use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service… more
- Koniag Government Services (Vienna, VA)
- …its validity._ **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced Service Desk Lead with a Top-Secret Clearance to work 2nd shift ... holidays, three weeks paid time off, and more. The service desk lead is responsible for managing...24/7 operational environment and working on call rotation. + Associate 's degree in related field or 2 years of… more
- Dataprise (Rockville, MD)
- About the role: This Supervisor position will work as part of our Service Desk in providing leadership to a team of Engineers. In this position, you'll work on a ... + Provide leadership and coaching to a team of Service Desk Engineers. + Work to optimize...MCSE, ITIL, CompTIA A+, CompTIA Network+, MTA - Technology Associate , MCSA Office 365, MCSA Windows Server 2016. Dataprise… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...applications **WHAT YOU'LL NEED TO SUCCEED:** + **Education: ** Associate 's Degree with 7 years of experience, or Bachelor's… more
- CAI (Washington, DC)
- …R3296 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests ... **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst**...from 2:00 am to 10:00 am EST Preferred: + Associate degree preferred in related field. **Physical Demands** +… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations-day-to-day operations + Ensures maximum issue resolution… more
- Armed Forces Benefit Association (Alexandria, VA)
- …answer queries on basic technical issues and offer advice to solve them. An excellent service desk technician must have good technical knowledge and be able to ... Education, Licensure, Certification, and Experience + Experience in help desk or service desk position...in troubleshooting Microsoft 365 apps (Outlook, Teams, etc.) + Associate degree in IT, Computer Science preferred Knowledge, Skills,… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... of requests. + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge Base Articles (KBs),… more
- Cayuse Holdings (Washington, DC)
- …business process outsourcing, data services, and professional services. **Primary Focus** The Service Desk Agent provides customer service solutions within ... Minimum Qualifications: + High school diploma or GED required. + Experience preferred Service Desk or Customer Service experience + Two (2)… more
- Sage Hospitality Group (Bethesda, MD)
- …hotel information and guest concerns. **Responsibilities** + Supervise the operations of the front desk to ensure an optimal level of service and hospitality is ... Sage Hospitality Group is in search of a **Front Desk Supervisor** to join the **Front Desk ...maintain a high level of customer satisfaction and quality service . + Completes established check-in procedures for arriving guests… more
- Omni Hotels (Washington, DC)
- …many arrivals and departures within a short period of time + Previous customer service experience + Previous hotel front desk experience is strongly preferred + ... the hotel with the highest ever results on the Associate Engagement Survey in 2012. Associates at the Omni...within the hotel, some with over 4 decades of service ! We celebrate these milestones and as well as… more
- V2X (Reston, VA)
- …Thinking & Problem Solving: + Critical thinking and problem-solving abilities. + Business/ Service Desk Acumen: + Demonstrated ability to provide administrative ... system to log all actions related to incident and service request resolution. + Escalates tickets to Corporate IT...on-call rotations, as required. Desired Qualifications: + Education: + Associate 's Degree in IT or related field preferred. +… more
- Sage Hospitality Group (Washington, DC)
- …timely and efficient service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank ... Sage Hospitality Group is looking to hire an Front Desk Agent to join us overseeing the Westin Washington...in which we live and work. By providing genuine service we build relationships with our guests and value… more
- Red River (Chantilly, VA)
- …we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead/Supervisor (tier 2) and take the lead in an exciting role at the heart of ... lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct...to goals and performance objectives. + Enhance and achieve Service Level Agreements (SLAs). + Develop internal talent and… more
- Trustmark (Gaithersburg, MD)
- …support, training and development and flexible employment opportunities. Front Desk Attendant - Gaithersburg, MD Part-time, 10 hours/week HealthFitness is ... looking for a part-time (10 hours per week) Front Desk Attendant to join the fitness team at our...membership and ensure the highest possible level of customer service and participant satisfaction. We are looking for someone… more