- Aurora Ripple Enterprises (Silver Spring, MD)
- …we are seeking candidates who are driven, personable and committed to delivering top- tier customer service . Responsibilities: Engage with customers in a ... our clients' efficient and reliable networks, offering hassle-free and top- tier service . We are thrilled to add...to our team. The Role: The Telecommunications Sales Support Representative works directly with our clients' local customer… more
- NuAxis Innovations (Washington, DC)
- …Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service Representative Certification **Experience:** At least 2 ... ** Tier II Service Desk Specialist** Location...** Tier II Service Desk Specialist** Location **Washington, DC** \# of...a federal IT company on a mission to make customer experience (CX) the center of every government solution.**… more
- Leidos (Rockville, MD)
- **Description** Leidos, Inc. is seeking qualified, creative, and customer -focused technical representative to provide systems administrator and deskside ... technical support at our customer site as a **Deskside Technician ( Tier ...needs. **Please Note:** This position is covered under the Service Contract Act and is subject to minimum wage… more
- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job Category: Engineering... 2),** you will act as a model of customer service excellence to all organizational staff ... to Do:** The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as well as...resolution in Remedy ticket tracking system. + Provides advanced Customer Service and Support. + Communicates with… more
- CACI International (Washington, DC)
- …Specialist ( Tier II), who will be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service ... VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support...will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and… more
- CACI International (Reston, VA)
- Network Engineer- Tier 3- Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design,… more
- Parsons Corporation (Centreville, VA)
- …looking for. **Job Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representative ** to join our team! In this role ... worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- NANA Regional Corporation (Arlington, VA)
- …excellent retirement options. **Job Summary:** Suvi is looking for a Technician (Field Service Representative ) to support our government client in Arlington, VA. ... support personnel, through training, with the capability to operate customer tools in normal and emergency operations. + Works...classroom/desk-side assistance training environment. Help Desk Support + Provides Tier I and Tier II help desk… more
- Crash Champions (Frederick, MD)
- …**.** **Perform other related duties as assigned** **Qualifications** + Interpersonal and customer service skills. + Analytical and problem-solving skills. + ... company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the US, serving customers and business partners at more than… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative ** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...Providing answers to general IT-related questions. + Managing the customer 's ticketing queue. + Tier 1-2 troubleshooting.… more
- My Plumber Plus (Manassas, VA)
- …motivated and flexible, with a positive attitude towards life and work. + Proven customer service skills with proficiency in English communication. + Ability to ... team? At My Plumber Plus, we specialize in providing top- tier HVAC, plumbing, and electrical services. We are seeking...and electrical services. We are seeking an Inside Sales Representative to join our team in Manassas, VA. You… more
- US Marine Corps (Arlington, VA)
- …and equipment to preclude or minimize the potential for fraud, waste and abuse. Customer Service / EEO/Sexual Harassment: Provide World Class Customer ... and trauma-informed care. Knowledge of fiscal responsibilities, safety procedures and customer service policies. Knowledge of local, state, and federal… more
- CoreSite (Reston, VA)
- …architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service . A Tier 2 technician will gain working ... quickly, that contractors deliver quality services, and that internal customer demands are met. A Tier 2...through resolution. + Perform and complete work orders and customer service tickets in a timely manner… more
- HealthEdge Software Inc (Washington, DC)
- …communication with customers during the problem resolution process,utilizingsuperior customer service skills. **Capability/Tool Development/Maintenance** + ... **Overview** **Overview:** The Business Consultant leads and mentors the Service Delivery team in all Tier 1...None **Work Environment:** The physical demands described here are representative of those that must be met by an… more
- Citizens (Bethesda, MD)
- …and develop to drive sales excellence, ensure the delivery of world class customer service , and operational integrity in a high-volume branch environment. + ... our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues...accountable + Coaching + Inspiring + Team Leadership + Customer service + Risk acumen + Business… more
- GAP Solutions Inc (Washington, DC)
- …individual specialists may have varied skillsets such as Radio Frequency (RF) experience, IT Tier 1-2 support, IT Tier 2-3 support, network engineering, etc. The ... patches as necessary. + Respond to end-user requests for service of individual JAWS units within 48 hours of...Emergency Management Notification System (JEMNS) (Blackberry AtHoc) + Provide Tier 1-2 support to the administration and maintenance of… more
- CACI International (Chantilly, VA)
- …network operations and policies in Windows and Linux** **You will have strong customer service and technical writing skills** **You will have the ability ... Cyber Service Desk Specialist Job Category: Information Technology Time...**Must have an active TS/SCI with Poly** **Experience with Tier 1/ Tier 2 support in a technical… more
- CoreSite (Reston, VA)
- …+ Provide physical security within the CoreSite premises. + Provide day-to-day exceptional customer service and support. + Incident escalation and report writing ... and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV...processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to… more
- Chenega Corporation (Fort Belvoir, VA)
- …Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support. ... + Troubleshoot end users' enterprise email system configurations. + Respond to all customer trouble requests and the problem calls received by telephone, email, or… more
