- CACI International (Washington, DC)
- …emails, and other correspondence. + Conduct technical services and support at the Tier I level , including WAN and LAN connectivity, routers, firewalls, and ... Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time...be able to complete training their first 2 - 3 work weeks, Mon - Fri, 9:00 AM -… more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... analysts assigned to your shift + Capture cybersecurity metrics that support executive- level briefings (daily, weekly, monthly) + Articulate daily challenges to the… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …and networks supporting end users. + Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT SM tickets ... Receives and responds to customer problems, issues, requests. As the entry point for customer, documents, notifies proper department/desk, escalates as necessary,… more
- American Bankers Association (Washington, DC)
- …_!_ **Job Description:** The position is responsible for providing excellent expert ( Tier 3 ) customer service to ABA's internal and external customers ... standards (accuracy, attendance, etc.) is critical. **Key Responsibilities:** **Data Entry ** **:** + Perform core data entry ... Tier ** **:** + Receive and manage all Tier 1 and 2 escalations within Service Level… more
- GovCIO (Washington, DC)
- …tickets for user issues and requests. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. ... Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support. + Works with Tier ...ServiceNow) + Experience with remote software + Experience mentoring entry level staff + Proven ability to… more
- CACI International (Washington, DC)
- …on operational activities + Escalate all issues that cannot be resolved at a Tier 2 level to Tier 3 + Ensure management is aware of any incidents causing ... incidents and enterprise-wide outages. + Work in collaboration with Tier 1 support to identify when multiple calls are...+ Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred. +… more
- National Geospatial-Intelligence Agency (Springfield, VA)
- …Acquisition Workforce members or members transferring to a different or higher skill level have, upon position entry , thirty-six months, forty-eight months, or ... sixty months, depending upon the DAWIA Tier required, to achieve their certification. Current Acquisition Workforce...or members transferring to a different or higher skill level will have, upon position entry , thirty-six… more
- Insight Global (Fairfax, VA)
- …tickets for user issues and requests. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. ... using ticketing system (prefer ServiceNow) -Experience with remote software -Experience mentoring entry level staff -Proven ability to meet and/or exceed Service… more
- Transportation Security Administration (Springfield, VA)
- …Air Marshal Service (LE/FAMS), Transportation Security Administration (TSA) provides executive level leadership to all Supervisory Air Marshals in Charge (SACs) in ... officers, professional/technical employees and other mission support personnel. High level duties include: Effectively deploying Federal Air Marshals in accordance… more
- Deloitte (Mclean, VA)
- …to identify and use their strengths to do their best work every day. From entry - level employees to senior leaders, we believe there's always room to learn. We ... Serve clients by developing responsive web code using top tier JavaScript tools to build applications quickly and efficiently...strengths to do their best work every day. From entry - level employees to senior leaders, we believe… more
- Chenega Corporation (Arlington, VA)
- …to identify and use their strengths to do their best work every day. From entry - level employees to senior leaders, we believe there's always room to learn. We ... cutting-edge technology and take your career to the next level ! Chenega Worldwide Support (CWS) is a premier provider...get the job done. The **Docucare Associate** will provide Tier 1 printer service support in the customer's location… more
- Defense Threat Reduction Agency (Fort Belvoir, VA)
- …qualifications: A. One year of specialized experience equivalent to the GS-12 grade level in the Federal service: Expert experience in and subject matter expert ... and Countering Proliferation (CP) WMD (Weapons of Mass Destruction) tactical entry , production equipment, structural and security systems defeat tactics, techniques,… more
- National Geospatial-Intelligence Agency (Springfield, VA)
- …senior- level stakeholders concerning sensitive or complex technical/programmatic issues 3 . Demonstrated experience with the steps involved in the acquisition ... or members transferring to a different or higher skill level will have, upon position entry , thirty-six...forty-eight months, or sixty months, depending on the DAWIA Tier required, to achieve their certification. Current Acquisition Workforce… more
- Defense Threat Reduction Agency (Fort Belvoir, VA)
- …Distributes and balances workload among employees of the team comprised of entry level through GS-13 personnel. Ensures workload assignments are carried ... work of a team of Contract Specialists whose journeyman level is GS-13. Acts as a technical expert on...will be required to become certified in the Professional tier within 3 years The incumbent is… more
- US Secret Service (Washington, DC)
- …be found qualified for this position. or Ph.D. or equivalent doctoral degree; or 3 full years progressively higher- level graduate education leading to such a ... be required to: Obtain and maintain a top secret Tier 5 clearance. For more information visit OPM Mythbuster...one-year probationary period. Qualifications You qualify for the GS-9 level (starting salary $68,405.00) if you possess one of… more
- Lumen (Washington, DC)
- …overall across all industries in The American Opportunity Index. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver lasting ... management of customer troubles and issues in the areas of order entry , order validation, service activation, test and turn-up, customer access group, technical… more
- National Transportation Safety Board (Washington, DC)
- …a Senior Executive Service (SES) Career Reserved position responsible for providing executive- level management and oversight of the Office of Marine Safety (OMS), ... anywhere in the world. Responsibilities The position is responsible for providing executive- level management and oversight of the Office of Marine Safety (OMS),… more
- Cognosante (Falls Church, VA)
- …an appropriate warm hand-off or referral, and/or provide information to participants. **Section 3 : What will I get to do** **?** + Specific responsibilities of this ... coaching, consultation, and facilitating peer-to-peer learning forums. + Serves as first level of response for issues requiring escalation by the Triage Consultants… more
- BAE Systems (Herndon, VA)
- …systems to the cloud, serve as primary POC for customer inquiries, and provide entry - level technical support to a customer cloud team at an on-site Government ... are looking for System Integrators with a minimum of 3 years experience and a bachelors and/or masters degree...and/or scheduling limitations. Job Duties and Responsibilities: + Perform Tier 1 support to answer customer inquiries and help… more
- US Secret Service (Washington, DC)
- …assessment and USAHire Assessment, if required Obtain and maintain a top secret Tier 5 clearance. For more information visit OPM Mythbuster Page here. Submit to ... noted below Specialized Experience: You qualify for the GS-12 level (starting salary $99,200.00) if you possess one f...ICTAP; 2) be rated well-qualified for the position; and 3 ) submit the appropriate documentation to support your CTAP… more