- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst , you will serve as primary technical resource and solution-provider for IT… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with SAIC. ... In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst ** to join our ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose… more
- General Dynamics Information Technology (Washington, DC)
- …Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious ... capital. As a Service Desk Technician / Help Desk Analyst , you are...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering… more
- GovCIO (Washington, DC)
- …The Help Desk Analyst responsibilities include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff ... **Overview** GovCIO is seeking a Help Desk Analyst to...**Overview** GovCIO is seeking a Help Desk Analyst to support the Identity...supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and… more
- CACI International (Arlington, VA)
- Help Desk Analyst Job Category:...Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support ... system ever deployed!" The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide incident… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …resolve the question/s that the customer is asking + Enters, monitors, and updates help desk tickets in the call tracking system to track progress and ... (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for...including email, chat, and phone + Experience using a Help Desk ticketing system such as Salesforce,… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... currently looking for a talented and self-motivated Service Management Analyst with the ability to work in a challenging,...the agency Tier III team. + Perform help desk support for a variety of… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management ... Services company **,** is seeking a DAI Jr Financial Analyst with a Secret Clearance to support **KDS** and...paid time off, and more. **Essential Job Functions:** DAI Help Desk and Financial Management Support (Objective… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate ... Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS/SCI...eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability… more
- Koniag Government Services (Alexandria, VA)
- …This support shall include issue detection and resolution prioritized by issue severity. The Agency Tier 1 Help Desk is the primary point for issue ... knowledge, procedures and processes related to training materials, financial management, and help desk functions referenced within this PWS. The contractor shall… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …problems into technical or functional system requirements . Provide direct user support ( Tier 1/2 service desk ) . Develop process improvement recommendations and ... **Business Analyst TS/SCI with Poly REQUIRED** **Category:** Business Consulting,...and the wisdom to know when to ask for help . Strong problem-solving and analytical skills . Ability… more
- Acclaim Technical Services (Mclean, VA)
- …computer printer. PREFFERD SKILLS: + Related work experience in a technical help desk position + Special non-commercial systems administrator experience (access ... to grow. We are actively hiring a Technical Support Analyst , Staff with TS/SCI clearance and polygraph to join...troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in… more
- Serco (Alexandria, VA)
- …US Department of Defense, Serco has a great opportunity for you! The Program Analyst (Workflow Manager) will be part of a dynamic team supporting major systems ... activities for Mission Integration. + Directly support an SES Tier 2 in the Office of the Secretary of...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
- Serco (Arlington, VA)
- …to confidently present recommendations to very senior leadership (eg, 3-star admirals, Tier 3 SES) as well as respectfully convey dissenting opinions based on ... the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while...process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to… more
- General Dynamics Information Technology (Washington, DC)
- …issues. + Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk ). + Conduct functional review of the product. + Perform ... to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III) response and resolution services. + Coordinate incident response with GDIT… more
- Koniag Government Services (Arlington, VA)
- …technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software ... suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident...and strategies that govern the planning and delivery of help desk services. + Working knowledge of… more
- Leidos (Washington, DC)
- …support to the Antitrust division customer. The person selected for this position will help to oversee the service Desk and Deskside support technician teams to ... services, including software application support, enterprise infrastructure support, service desk , ITSM, deskside support, remote trial IT support, workstation… more
- IBM (Herndon, VA)
- … analyst will provide expert advice to end users accomplishing timely resolution of help desk support tickets and enhancement work as well as leading fiscal ... + Experience in the software development lifecycle in a Tier 2 environment surrounding requirements gathering, analysis, design, development, documentation,… more
- RTX Corporation (Springfield, VA)
- …of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more ... world. + + Principal System Administrators, internally known as Principal Analyst , infrastructure Workplace Services, collaborate with a diverse team to support… more