- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: + Answer ... calls coming into the Tier 1 Help Desk by the third ring. + Create a customer incident in Remedy, the call tracking software for every call answered. +… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join...operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier ... Services is currently seeking talented individuals to add to our Talent Network. C-CITES-24-003 Help Desk Technician Summary: The Help Desk … more
- Chenega Corporation (Alexandria, VA)
- Senior Help Desk Technician Alexandria, VA...support and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier ... is currently seeking talented individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk … more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join...operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier ... our Talent Network C-CITES-24-008 Summary: TheHelp Desk Technician possesses and applies a comprehensive...sessions per month. + Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self- help… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... capabilities to address emerging threats. We are seeking a Tier 1 Technician /Specialist to perform a wide...of a team leader to remotely located users * Tier I experience: General troubleshooting, triage, or performance of… more
- Koniag Government Services (Silver Spring, MD)
- …**Arlluk Technology Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government ... for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, excluding holidays.… more
- Red River (Chantilly, VA)
- …offer. How will you contribute to making an impact? The **_Helpdesk Technician I_** have the responsibility of ensuring continuous user functionality and enhancing ... + Resolve tickets effectively and efficiently or escalate them to appropriate support tier . + Utilize ITIL best practices to enhance and optimize the services… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide ... the heart of our nation's capital. As a Service Desk Technician / Help ...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician .… more
- Leidos (Washington, DC)
- …Associate opportunity supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical support ... position. This individual is a highly motivated information technology technician responsible for being the first contact for each...and updated information to maintain the Help Desk SOPs and Training manuals for Tier … more
- CACI International (Washington, DC)
- …as software not included in the JSP Core Build + Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical ... VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support...4 years of relevant experience + Experience in a Help Desk /Service Desk environment +… more
- Leidos (Bethesda, MD)
- …where you can thrive, keep reading!** Leidos is looking to fill a AV Technician /Service desk Technician position to support the National Media Exploitation ... maintaining, and troubleshooting AV equipment, as well as providing exceptional service desk support to end-users. The ideal candidate will have a balanced skill… more
- NANA Regional Corporation (Arlington, VA)
- …training to new or first-time users in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II ... retirement options. **Job Summary:** Suvi is looking for a Technician (Field Service Representative) to support our government client...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more
- Chenega Corporation (Alexandria, VA)
- …approximately fifty sessions per month. + Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self- help and troubleshooting ... **Req ID:** 31415 **Summary** **Desktop Support Technician ** **Alexandria, VA** Are you ready to enhance...applies IT technical knowledge across key tasks and high-impact Tier I and II assignments; they provide daily customer-centric… more
- Bell Partners (Alexandria, VA)
- …commitments to our residents, partners, and associates. As an experienced IT Technician , you will play a crucial role in providing excellent technical support ... The ideal candidate will have proficiency in providing both remote and desk -side support for Windows 10/11, macOS, and troubleshooting network and telecom-related… more
- General Dynamics Information Technology (Washington, DC)
- …of requests + Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support + Maintains a ... Obtain:** None **Public Trust/Other Required:** NACI (T1) **Job Family:** Help Desk **Skills:** Desktop Computers,Microsoft Office,Remote Support,Technical… more
- Node.Digital (Arlington, VA)
- …tasks in support of operations, production, and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... Tier 1 Technician /Specialist Location: Arlington, VA...best-of-breed technologies to accelerate business impact. Our Core Values help us in our mission. They include: OUR CORE… more
- CACI International (Chantilly, VA)
- … Help Desk support and/or system administration** . Proven experience as a help desk technician or other customer support role . Experience and ... writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians . Motivated and eager.... Customer service and/or support experience working in a Help Desk , Service Desk , or… more
- General Dynamics Information Technology (Bethesda, MD)
- …experience and one year of experience + Minimum one year of experience working in a help desk / service desk , customer service, or NOC environment + Minimum ... related experience **Job Description:** GDIT is seeking a Systems Technician to join our Technical Operations Center (TOC) for...alerts and reported issues + Escalate issues to the Tier 2 network operations team when necessary + Access… more