- Leidos (Rockville, MD)
- …Support program under the **Nuclear Regulatory Commission (NRC)** . In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All ... make an impact!! Leidos currently has an opening for a ** Help Desk Analyst ( Tier 1 )** . This is an exciting opportunity to use your experience to support… more
- IntelliDyne (Falls Church, VA)
- …Security Clearance required. Status: Non-Exempt Location: Onsite Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + ... Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level… more
- General Dynamics Information Technology (Arlington, VA)
- …Level:** Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- IntelliDyne (Washington, DC)
- …Status: Non-Exempt Position Salary: $65K Responsibilities: + Provide 2nd level escalation support to the Tier 1 Help Desk . + Provide remote and on-site ... + Resolve Call Center Tech Support tickets and provide desk -side support to the rest of the client's customers....+ Minimum 4 years' experience working in support of desk side services with specific focus on supporting executive… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...up to 50 pounds of equipment Desired Skills: + 1 + years' experience with Power Automate, creating and implementing… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT issues ... $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-VA-Chantilly_ **ID**… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...from you (ie the qualifications you must have): * 1 to 3 years of experience in a program… more
- ManTech (Herndon, VA)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- PLUS Communications (Arlington, VA)
- …firm as needed. Responsibilities may include: + Assisting with basic help desk support ( Tier 1 ) + Assisting with set up and upgrades of computers, ... phones, and other IT supported devices + Assisting with providing IT orientation sessions for new employees + Assisting staff with setting up AV systems in conference rooms + Providing support for special projects related to hardware and software enhancement… more
- CACI International (College Park, MD)
- …+ Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... Provide assistance to users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets… more
- Stratus Solutions (College Park, MD)
- …* Provide support for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... Provide assistance to users in accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:**… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... including introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information...you may do on any given day):** + Provide Tier I support for requests for service through email, ... * * **The Opportunity:** CACI Company, is seeking a Help Desk Specialist. **Responsibilities:** **A day in...the ability to triage and escalate IT issues to Tier II, Tier III, and OIS management… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our growing team! The Tier 1 Technician is primarily responsible for handling technical support requests ... directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible...if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + Accept customer calls/alerts… more
- System One (Washington, DC)
- IT Help Desk Support **Employment Type:** Full...of current protocols, opera ng systems and standards. + Tier 1 support of Broadcast applications such ... records. + Liaise shift duties with other IT Service Desk staff and arrange handing over for coming shift(s)....of the inventory and spares in the storage room. Help move spares to the storage room. + Document… more
- General Dynamics Information Technology (Washington, DC)
- …to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is smarter. Our work… more
- General Dynamics Information Technology (Washington, DC)
- …AN IMPACT + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... rewarding career. At GDIT, people are our differentiator. As a Service Desk Program Manager you will help ensure today is safe and tomorrow is smarter. Our work… more