- Leidos (Washington, DC)
- …Leidos' Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** ** Service Desk Analyst ( Tier 3 support)** to ... obtain a level 5 Public Trust clearance. As a Service Desk Analyst , you are...Certification + Prior experience with NIH/HHS + Experience with Tier 3 Level Support hhsnih **Original Posting Date:** 2024-09-04… more
- ManTech (Herndon, VA)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst ** to join our team in the ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst ,...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... of our nation's capital. As a Service Desk Technician / Help Desk Analyst...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician.… more
- CACI International (Arlington, VA)
- Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position in...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management and ... Services company **,** is seeking a DAI Jr Financial Analyst with a Secret Clearance to support **KDS** and...time off, and more. **Essential Job Functions:** DAI Help Desk and Financial Management Support (Objective 2). The following… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …clearance + Current CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a ... to work in support of a federal help desk operations environment. The Customer Support Analyst ...fast-paced environment + Exceptional customer service skills with the ability to multitask + Excellent… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. The Agency Tier 1 Help Desk is the primary point for issue management and ... Koniag Government Services company, is seeking a Sr Financial Analyst -Contract Program Manager with a Secret Clearance to support...period of 30 days to ensure minimum disruption to service and to prevent degradation to work in progress.… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …problems into technical or functional system requirements . Provide direct user support ( Tier 1/2 service desk ) . Develop process improvement recommendations ... **Business Analyst TS/SCI with Poly REQUIRED** **Category:** Business Consulting,...Cloud Optimization, and System Integration) and efficiencies to enhance service delivery. The team is also responsible to the… more
- SHINE Systems & Technologies (Reston, VA)
- …with CI polygraph + Junior-mid level PeopleSoft Functional Financials experience + Ability to provide Tier 2-3 Service Desk support. + Ability to work in a ... is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience to work in support of...fast-paced environment. + Outstanding customer service skills with the ability to multi-task + Outstanding… more
- Acclaim Technical Services (Mclean, VA)
- …firms and continues to grow. We are actively hiring a Technical Support Analyst , Staff with TS/SCI clearance and polygraph to join our Mission Technology Division ... + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support of off-the-shelf… more
- Serco (Alexandria, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Serco has a great opportunity for you! The Program Analyst (Workflow Manager) will be part of a dynamic...activities for Mission Integration. + Directly support an SES Tier 2 in the Office of the Secretary of… more
- Serco (Arlington, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... to confidently present recommendations to very senior leadership (eg, 3-star admirals, Tier 3 SES) as well as respectfully convey dissenting opinions based on… more
- General Dynamics Information Technology (Washington, DC)
- …to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III) response and resolution services. + Coordinate incident response with GDIT ... + Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk ). + Conduct functional review of the product. + Perform Change and… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed...customers when they call or walk into the customer service center, remotely, or at the customer's location. The… more
- Leidos (Washington, DC)
- …range of IT services, including software application support, enterprise infrastructure support, service desk , ITSM, deskside support, remote trial IT support, ... selected for this position will help to oversee the service Desk and Deskside support technician teams...support and troubleshooting + Experience in managing or overseeing tier I-IV technicians in support of end user services… more
- Koniag Government Services (Arlington, VA)
- …as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem resolution and ... systems, and the IT infrastructure to serve + as customer technical analyst with responsibility for resolving the most complex customer problems. + Knowledge… more
- RTX Corporation (Springfield, VA)
- …with both short-term workarounds and long-term solutions + Responds to escalated service desk /team requests + Communicate effectively (in oral and written ... world. + + Principal System Administrators, internally known as Principal Analyst , infrastructure Workplace Services, collaborate with a diverse team to support… more