- Computer World Services (CWS)Corporation (Washington, DC)
- …to be collected by such member agencies. Job Description CWS is seeking a Help Desk Specialist to answer and triage all OFR requests, resolve all technical ... skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as...work environment.Document all requests or resolutions in an IT Service Management solution such as ServiceNow.Install and troubleshoot all… more
- ManTech (Washington, DC)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2** to join our team in ... include but are not limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible for providing support to end-user… more
- ManTech (Washington, DC)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Tier 2** to join our team in ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... Travel: Local * * * CACI is seeking a Tier 1 Help Desk Specialist ...of incident information through VIP and customer conversation and self- service tools. Under general supervision, assists VIP's and users… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide ... Help Desk Tier I Specialist ...Help Desk Tier I Specialist - Cleared Washington,...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... Specialist shall support the HR Help Desk at the US Dept of State in Washington,...property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Leidos (Rockville, MD)
- …to the NRC's user community. All assistance is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN ... Office Suite, Windows 7/10, printers and networks. The help desk specialist will be accountable for logging...unmatched aid to our clients. **Primary Tasks:** + Provides Help/ Service Desk assistance to end users on… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …+ years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** ... **required** Transform technology into opportunity as a **Help Desk Support Service Specialist -...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- NuAxis Innovations (Washington, DC)
- … Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- General Dynamics Information Technology (Arlington, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Specialist ** with GDIT. A career in enterprise IT means ... At GDIT, people are our differentiator. As a **Help Desk Specialist ,** you will help ensure today...life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. POSITION… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... * CACI has an immediate opening for VIP Support Specialist ( Tier II), who will be responsible...years of relevant experience + Experience in a Help Desk / Service Desk environment + Current… more
- NuAxis Innovations (Washington, DC)
- **Help Desk Specialist I** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... We are currently seeking a talented and motivated Help Desk Specialist I for a Full-Time position....experience and training. Work is performed under supervision. The Tier I team serves as primary IT Customer Support… more
- Competitive Range Solutions, LLC (Washington, DC)
- …heights. Competitive Range Solutions requires the expertise of a talented and experienced Tier II IT Support Specialist . The specialist provides day-to-day ... end-user downtime, increase productivity, and provide a world-class customer experience. The Tier II IT Support Specialist is primarily responsible for providing… more
- CoStar Realty Information, Inc. (Washington, DC)
- Tier 2 IT Support Specialist - Washington,...assistance tools. + Document problems and solutions in the Service Desk ticketing system + Inform management ... estate. We are looking for an experienced IT Support Specialist to join our team. In this role, you...+ 2+ years of experience in corporate IT or Service Desk role + Experience implementing TCP/IP… more
- General Dynamics Information Technology (Chantilly, VA)
- …every day. **HOW A SYSTEMS OPERATIONS SPECIALIST WILL MAKE AN IMPACT** + Provide Tier 1 application help desk support. + A successful candidate will be tech ... Obtain:** None **Job Family:** Systems Analysis **Skills:** Analytical Thinking,Customer Service ,Problem Solving **Experience:** 10 + years of related experience… more
- CACI International (Chantilly, VA)
- Cyber Service Desk Specialist Job Category:...have an active TS/SCI with Poly + Experience with Tier 1/ Tier 2 support in a technical and ... operations and policies in Windows and Linux + You will have strong customer service and technical writing skills + You will have the ability to work independently… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Support Specialist ** to join our team in the DMV area. ... + Possess familiarity with the ICON Knowledge Base, ITIL processes, and service delivery, capturing and implementing changes to knowledge articles and processes. +… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... experience with Active Directory and Group Policy management & administration + Tier 2/3 Zscaler Area Specialist and Trainer + Service Now Ticket Quality and… more
- IT Partners,Inc (Herndon, VA)
- …Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the ... Computer User Support Specialist Mechanicsburg, PA, Kittery, ME, or Remote, Full.... Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer… more
- US Courts (Washington, DC)
- Summary The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also ... Acrobat, and nationally and locally developed systems). Responsibilities The IT Help Desk Specialist performs routine to moderately complex troubleshooting of… more
