- SAIC (Adelphi, MD)
- **Description** SAIC is seeking ** Service Desk Support ** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and ... Resolves technical problems and answers queries by telephone or self- service ticket in support of internal and/or...queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software,… more
- Guidehouse (Mclean, VA)
- …Provide remote 2nd level Support as a part of the Global IT Service Desk - Troubleshoot and resolve hardware, software, application, network, user access, or ... service skills + Work effectively in a team environment to maintain Service Desk coverage and support model + Proficient in managing multiple tasks at… more
- CGI Technologies and Solutions, Inc. (Alexandria, VA)
- …to customers -Participate in team projects that enhance the quality or efficiency of Service Desk support ; assist with user acceptance testing and other ... **Defense Acquisition Service Desk Specialist** **Category:** Service...through complex problems, and can creatively find ways to support the acquisition community. This position is located in… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR ... **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support ,Help Desk Support ,Remedy Help Desk **Certifications:**… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Support Specialist - Tier 2** to join ... but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and...users. If unable to diagnose problem, will work with service desk management or Tier 3 to… more
- Aeyon (Alexandria, VA)
- …to customers + Participate in team projects that enhance the quality or efficiency of Service Desk support ; assist with user acceptance testing and other ... of Defense for Acquisition, Defense Pricing, Contracting, and Acquisition Policy. The Service Desk Specialist supports an overarching platform for acquisition… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly ... of Leidos has a career opportunity for a **Help Desk Support Specialist** to be part of...multiple networks. Support includes the management and support of Incident Tickets, Service Requests, Change… more
- Trace Systems Inc (Washington, DC)
- …contributing to the success of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 ... Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington,...knowledge of hardware, software, information assurance or business analytical support . + Experience must include at least two of… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support ,Information Technology (IT) ... Service Desk Technician / Help Desk Analyst to provide world-class IT support ...Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer… more
- Koniag Government Services (Chantilly, VA)
- …LLC** a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance to support **Kadiak** and our government ... required **What are the top desired skills:** + Proven experience in a service desk or customer support role, preferably within financial or facility… more
- Koniag Government Services (Chantilly, VA)
- …LLC,** a Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance to support **Kadiak** and our government ... experience **What are the top desired skills:** + Proven experience in a service desk or customer support role, preferably within financial or facility… more
- General Dynamics Information Technology (Arlington, VA)
- … Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical Support **Certifications:** Security+, CE - ... support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,...of a team that supports and operates a 24x7x365 Service Desk . + Ability to support… more
- Cayuse Holdings (Arlington, VA)
- …knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support . + Exceptional ... of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of...support 24/7/365 operations. **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional… more
- Gama-1 Technologies (Silver Spring, MD)
- …or without notice. Basic Qualifications + 2 years of experience working in an IT Service Desk environment + Extensive support of MS Windows-based OS, ... incidents) + Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support Work...Service Desk metrics/SLAs, and mobile device support Work authorization/security clearance requirements Ability to obtain a… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are ... not limited to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide remote technical ... Description RDTS is seeking a cleared Tier I Help Desk Specialist to support the US Dept...etiquette in responding to customer calls or inquiries for service and support . + Demonstrate strong attention… more
- Cayuse Holdings (Reston, VA)
- …$90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk - support - service -specialist ... Service Center Technicians in direction of providing the utmost support . + The Service Center Technician IV shall manage and document customer support … more
- MPR Associates (Alexandria, VA)
- …and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...+ Coordinates with hardware and software vendors to request service and support with products. + Provides… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …user account administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...high priority incidents or requests to appropriate personnel or support groups for timely resolution. + Verifies that suggested… more
- General Dynamics Information Technology (Washington, DC)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - DAY SHIFT Transform technology into opportunity as a Help … more