- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- ManTech (Washington, DC)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Cleared Tier...DC. This position supports two different shifts (7:00am - 3 :30pm OR 9:30am - 6:00pm ET). **Responsibilities include but… more
- Leidos (Bethesda, MD)
- …career path. The Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center ... of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...setting. **This role will operate on the Swing Shift ( 3 :45pm - 12:15am); Tue-Sat** You will be tasked to:… more
- Leidos (Bethesda, MD)
- …of environment where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/2 Service Desk /Deskside Support System Administrator to support the ... document initial troubleshooting and triage steps and escalate to Tier 2/ 3 support teams when appropriate to...and potential Problem Records and highlight these to the Service Desk Manager. + Update Service… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + years… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...experience supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2… more
- Stratus Solutions (Washington, DC)
- …USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...(ie the qualifications you must have): * 1 to 3 years of experience in a program of similar… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...from you (ie the qualifications you must have): * 3 + years of experience in a program of similar… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT issues across ... skills for diagnosing and resolving technical issues + Ability to escalate problems to Tier 3 support when necessary. + Experience in providing support for… more
- Gama-1 Technologies (Silver Spring, MD)
- …Provide surge support to other teams as needed during times of surge (this will include desktop Tier 2 activities or Tier 3 activities) + Work a high volume ... is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL...+ Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT… more
- General Dynamics Information Technology (Washington, DC)
- …to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Microsoft Office, Service Desk (Inactive),Ticketing Systems ... Required:** Yes **Job Description:** GDIT is seeking a Help Desk Specialist for 24x7x365 service desk...standard. **The work shif** **t is** **Wednesday - Sunday, 3 :00pm -1130pm** **a** **nd candidate must be onsite.** **Contract… more
- Leidos (Rockville, MD)
- …best practices according to the systems in the environment. + Provide technical guidance to Tier 2 and Tier 3 support teams. + Performs systems maintenance ... support at our customer site as a **Deskside Technician ( Tier 2).** **Routine Duties Will Include:** + This person...user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user… more
- V2X (Springfield, VA)
- …and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an ... and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients,...respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance… more
- Ankura (Washington, DC)
- …secure, reliable, and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers and common ... service level trade-offs. Role Overview: The Senior Service Desk Technician is responsible for ensuring...to work onsite from our New York office + 3 + years of Tier 2 experience in… more
- V2X (Springfield, VA)
- …obtain and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an ... and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients,...professionalism. We are hiring a great opportunity for a Service Desk Specialist - Top Secret clearance.… more
- Insight Global (Washington, DC)
- Job Description We are seeking a talented Service Desk Analyst to support a Federal program. The effort will focus on a wide range of IT services through ... assets. Responsibilities include: Provide Tier 1 and Tier 2 Help Desk support to user...restore and troubleshoot accounts) Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams… more
- Leidos (Ashburn, VA)
- …+ Experience in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 ... **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- System One (Washington, DC)
- …IT hardware & software assets and update records. + Liaise shift duties with other IT Service Desk staff and arrange handing over for coming shift(s). + Set up, ... using hierarchical and functional escalation guidelines and addressing and highlighting Service Desk challenges to superiors. + Participate in software… more