- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource and… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... Help Desk Analyst Job Category: Information... Help Desk Analyst Job Category: Information Technology Time Type:...The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... by email, phone call, and in-person. Triage and escalate IT issues to Tier II, Tier III , and OIS management appropriately. What we are expecting from… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... by email, phone call, and in person Triage and escalate IT issues to Tier II, Tier III , and OIS management appropriately What we are expecting from you… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:**… more
- TEKsystems (Fort Belvoir, VA)
- …during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required o Documents incident status and ... and common windows applications o Works through various types Tier II issues with telephone assist o Provides answers...certification and TS/SCI clearance required for this opportunity. Skills: Help desk , Service desk , Windows,… more
- ProSphere Tek (Washington, DC)
- …engineering or technical discipline is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm; then changing to ... Desk functions to include evaluating, processing/resolving, and tracking of all Tier levels I/II/ III Trouble Tickets. + Reviews Trouble Ticket to ensure… more
- GovCIO (Washington, DC)
- …Articles (KBs), and Training manuals for Tier I support. + Works with Tier I/II/ III and other groups to resolve technical problems. + Maintains a ... **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service...Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to… more
- ManTech (Arlington, VA)
- …of servers/network devices/security appliances **Basic Qualifications:** + 4 + years' experience working tier 1/2 computer help desk + DoD 8570, Information ... our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative...them updated with status of their requests. + Perform TIER 1 SAFES Domain Support + Coordinate and interacting… more
- Leidos (Arlington, VA)
- …critical ticket outages, updates, and resolution + Coordinate maintenance and repair with help desk + Submit tickets for troubleshooting problems with circuits ... within the customer facilities + As needed, escalate for Tier III level support + Monitor status...in analysis testing and troubleshooting circuits + Experience with help desk support and operation. + TS/SCI… more
- General Dynamics Information Technology (Washington, DC)
- …to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III ) response and resolution services. + Coordinate incident response ... + Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk ). + Conduct functional review of the product. + Perform Change and… more