- TEKsystems (Lincoln, MA)
- …* Service Desk (Remedy or SNOW experience): 3+ years * Proven customer support and ability to troubleshoot complex environments * Supporting the Windows ... customer is looking for a Tier 2-3 Service Desk technician on a large Air Force modernization effort...Hanscom Air Force Base. Provides onsite Tier 2-3 technical support and analysis to global Air Force and Space… more
- State of Massachusetts (Chelsea, MA)
- …the EUS Service Desk call center to ensure delivery of excellent customer service and technical support for reported incidents and requests. The incumbent ... with the Service Desk Manager and other support teams to focus on customer issue...experience in a high-volume call center environment using a help desk ticketing system and call queue… more
- Robert Half Technology (Boston, MA)
- Description We are seeking a Help Desk Analyst II to become a part of our team in Boston, Massachusetts. In this role, you will be tasked with providing onsite ... finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best… more
- Rocket Software (Boston, MA)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Deal Desk Specialist position supports the sales teams throughout the sales cycle and ... in maintaining corporate governance for sales transactions. The role is designed to help sales maximize revenues and gain approvals on sales transactions in the most… more
- Red River (Lexington, MA)
- …Services seeks selfless, humble, and team-oriented people that are always willing to support the success of their colleagues over their own. We enjoy working with ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...a hard challenge. Red River is seeking a Service Desk Technician II with an active Secret clearance to… more
- Red River (Lexington, MA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... around you successful. Red River is seeking a Service Desk Technician II with an active Secret clearance to...the Lexington, MA area. This person will handle technical support requests directly from our customers, as well as… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …+ High School Diploma or GED + 2-5years Personal Computer experience including customer support or Help Desk + 2-5years of customer service or ... to customer problems, issues, requests. As the entry point for customer , documents, notifies proper department/ desk , escalates as necessary, and tracks and… more
- CIBC (Boston, MA)
- …Analytical Thinking, Client Service, Customer Experience (CX), Customer Service, Help Desk Support , Investment Portfolios, Post-Sales Support , ... Client Service Associate executes the more complex transactions required to support high net worth client portfolios, including researching client inquiries and… more
- Boston University (Boston, MA)
- …service to faculty, staff, and students. Technical Support and Troubleshooting + Provide help desk , remote support , and field support for ... the GSDM IT team. They report to the Service Desk Manager. Their primary role is to support...work independently and in a team environment. + Excellent customer service skills and a commitment to client satisfaction.… more
- Brockton Hospital (Brockton, MA)
- Under general supervision of the Help Desk Manager provides house wide support For networked and stand alone devices. Installs PC's and related hardware, ... SLA's (Service Level Agreement). Provide guidance and Tier II support for Help Desk , PC...10 years technical experience in an environment that is customer focused. Experience in Healthcare environment is preferred, hands… more
- Center For Health Information And Analysis (Boston, MA)
- …+ 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + Possesses ... work collaboratively with internal and external groups to ensure excellent customer service and support . + Strong customer service focus and interpersonal… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …requirements development, programming, software testing, technical writing, customer call support ( Help Desk ). **Other Job Specific Skills** + ... automation frameworks and test tools, including defect tracking. + Experience in customer support and working in a government customer environment. +… more
- Red River (Boston, MA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... seek to make those around you successful. The Systems Support Engineer II is primarily responsible for working on...on a team at the Red River Managed Services Desk located in Chantilly, VA. This position The Systems… more
- Insight Global (Braintree, MA)
- …join their growing company. * Escalation point of issues or services forwarded from the IT Help Desk that may require hands on or onsite support * Answering ... across all agency location. Examples: Moves, Adds, Changes and Desk Side support . * Support ...other departments and within the managed services organization to help drive the highest levels of systems availability, clients… more
- Children's Hospital Boston (Boston, MA)
- …of related experience (ie, customer service experience, preferably in a technology help desk setting) is required + Hybrid position requiring onsite presence ... 78736BRJob Posting Title:Digital Health Customer Service Representative II (Hybrid)Department:Information Services- Customer … more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …in a professional, timely, and thorough manner Preferred Qualifications: * Previous IT help desk experience * Knowledge of SQL and/or Salesforce * Certification ... you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs...establish and maintain a strong working relationship with our customer base. Support is primarily provided through… more
- TEKsystems (Cambridge, MA)
- … Support , data networks, and application environments. Experience with customer service functions in PC support ; demonstrated exceptional organizational ... Job Description RESPONSIBILITIES: Work with the Service Desk , other PC Technicians and Senior Technicians to...least seven or more years of experience in computer support . Excellent customer service, interpersonal, organizational and… more
- TEKsystems (Cambridge, MA)
- …in a business environment, including hands-on support , lab instrument support , data networks, and application environments. + Customer service experience ... Description We are seeking a skilled Desktop Support Technician for an opening in Cambridge, MA....solving a wide variety of technical problems, providing exceptional customer service, and working collaboratively with other IT professionals.… more
- Evolent (Boston, MA)
- …Evolent. This person will provide high quality operational, technical, and systems support to preserve customer satisfaction and internal business functions to ... Stay for the culture. **What You'll Be Doing:** The **Analyst, Application Support ** is a highly motivated person with excellent communication and interpersonal… more
- Museum of Fine Arts Boston (Boston, MA)
- …technical support for end users and projects requiring IT services and support , including directly answering help desk calls and creating, assigning, ... **Desktop Support Technician** **Position Overview:** Reporting to the Manager...experience in a fast-paced IT work environment + Excellent customer service skills. + Extensive knowledge of current PC… more