- UKG (Ultimate Kronos Group) (Lowell, MA)
- …by you. About The Team: The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... more
- MIT Lincoln Laboratory (Lexington, MA)
- …Description The Senior Business Analyst plays a critical role in driving the success of IT Service Management ( ITSM ) by leveraging data-driven insights, ... more
- TEKsystems (Norwood, MA)
- …* Troubleshoot Level I issues in real-time. * Understand intake processes related to IT Service Management ( ITSM ). * Collaborate effectively with ... more
- GovCIO (Boston, MA)
- …and hands-on expertise in deploying and maintaining ServiceNow applications to support various IT service management ( ITSM ) and business process ... more
- Ensono (Boston, MA)
- …reports for implemented IT service changes to senior management . ** IT Service Management ( ITSM ):** 1. Conduct framework setup processes and ... more
- Evolent (Boston, MA)
- …third-party vendors. + ** IT Service Management :** Familiarity with IT Service Management ( ITSM ) frameworks and methodologies. + **Security ... more
- EPAM Systems (Boston, MA)
- …with the ability to motivate and develop high-performing teams + Deep understanding of IT service management ( ITSM ) frameworks, including incident ... more
- MIT Lincoln Laboratory (Lexington, MA)
- …of a transformative initiative that builds on the success of our Information Technology Service Management ( ITSM ) module implementation. We are expanding the ... more
- Needham Bank (Needham, MA)
- …+ Develops procedures and add to ITSM knowledge base to assist IT Helpdesk and increase self- service in resolving common errors + Communicates process ... more
- SHI (Boston, MA)
- …JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, ... more
- Beth Israel Lahey Health (Charlestown, MA)
- …all calls, emails, work orders or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining ... more
- Bright Horizons (Newton, MA)
- Reporting to the Director, IT Support, the Endpoint Management Engineer is responsible for the overall management of Bright Horizons endpoint management ... more
- MIT Lincoln Laboratory (Lexington, MA)
- … (OCM) outcomes. This position is under general supervision of the Enterprise Service Management Product Owner within the Enterprise Technology and Tools Sector. ... more
- MIT Lincoln Laboratory (Lexington, MA)
- …align with end-user needs. Required Qualifications Experience + Minimum 5 years in IT service delivery or support, with 3+ years managing hardware or ... more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …documents. + Administers and provides support for the Customer Success Management (CSM) application (currently Gainsight), ensuring optimal functionality and user ... more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …maintainability. + Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed. ... more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …maintainability. * Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed. ... more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …of several of the following Customer Experience processes: case management , customer service /support, customer collaboration, case escalation, trust ... more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …maintainability. Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed. ... more
- Deloitte (Boston, MA)
- …managed service engagements end to end. Accountable for all client service delivery related activities including stakeholder management , team management , ... more