- UKG (Ultimate Kronos Group) (Lowell, MA)
- …Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management ... * Gather the initial information and document them in ServiceNow * Adopt/Learn the internal automation tools for incident...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn the new… more
- MIT Lincoln Laboratory (Lexington, MA)
- …exceptional employee experiences? MIT Lincoln Laboratory is seeking a visionary and experienced ServiceNow Product Manager /Owner to lead and drive the next phase ... knowledge of the ServiceNow platform and advocate for best practices in ITSM , CMDB, HRSD and related modules. This position is under general supervision of the… more
- MIT Lincoln Laboratory (Lexington, MA)
- …our ServiceNow platform. This role will collaborate closely with the ServiceNow Product Manager /Owner, developers and Laboratory community members to ensure ... ServiceNow solutions. + In-depth knowledge of multiple ServiceNow modules, including but not limited to ITSM... ServiceNow modules, including but not limited to ITSM , ITOM, HRSD, and CMDB. + Demonstrated ability to… more
- MIT Lincoln Laboratory (Lexington, MA)
- Position Description The Workplace Experience Manager is a pivotal leadership role responsible for delivering high-quality IT support and fostering seamless, ... teams and technologies to enhance service delivery. The Workplace Experience Manager leads the Hardware team and Workplace Operations Analysts within Client… more
- TEKsystems (Andover, MA)
- …* Incident manager and ticket update/closure for in-house Customer * ITSM platform * Install, Move, Add, Change support Triage and resolution for configuration ... Office 365, Service desk, Technical support, Windows, MAC, AWS, OKTA, ITSM ticketing, ServiceNow Top Skills Details Help Desk Support, Help Desk, Desktop, Active… more
- TEKsystems (Andover, MA)
- …* Incident manager and ticket update/closure for in-house Customer * ITSM platform * Install, Move, Add, Change support Triage and resolution for configuration ... Office 365, Service desk, Technical support, Windows, MAC, AWS, OKTA, ITSM ticketing, ServiceNow Top Skills Details Help Desk Support, Help Desk, Desktop, Active… more